C2C :: Tealeaf Analyst - Wilmington, Delaware

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<p>Dear Partners/Job Seekers<br> <br> We have a <b>Corp to Corp</b> opening for 
<b>Tealeaf Analyst in Wilmington, Delaware</b>, if you have matching candidates 
please submit their profiles <strong><a 
href="http://www.job4tech.com/jobs/553913-tealeaf-analyst-at-endure-technology-solutions-inc?utm_source=JA05-Up&amp;utm_medium=Groups-email&amp;utm_campaign=Job-Alerts";>
 here</a></strong>. </p> <p>Candidates matching the requirements will be 
contacted. </p> <p><br></p>
<p><strong>Tealeaf Analyst</strong></p> <p><strong>Location: Wilmington, 
DE</strong></p> <p><strong>Duration: 6+ months</strong></p> 
<p><strong>Responsibilities:</strong></p> <ul>
<li>•Perform business ad hoc Tealeaf analysis, reporting on customer 
journey/experience for our various digital assets.</li>
<li>•Provide user coaching on the use of Tealeaf and best practices.</li>
<li>•Conduct exploratory analysis to identify and present improvement 
opportunities on the customer journey/experience for our various digital 
assets.</li>
<li>•Proactively review planned web changes with web teams, to identify and 
mitigate Tealeaf impact (field data, reporting, replay fidelity, etc.). </li>
<li>•Create custom Tealeaf events and configurations based upon explicit 
business needs and best practices.</li>
<li>•Assist in the performance of Tealeaf administration, optimization, 
planning, and maintenance tasks.</li>
<li>•Implementation of Tealeaf for new digital assets, including Tealeaf UI 
capture, server installation, and installing/configuring new Cx modules.</li>
</ul> <p><strong>Required Competencies</strong></p> <ul>
<li>•Tealeaf implementation, administration, configuration – PCA, Canisters, 
Portal, Replay server (minimum of 3-5 yrs experience)</li>
<li>•Tealeaf analytics and replay configuration – Events, dimensions, privacy 
rules, replay rules (minimum of 3-5 yrs experience)</li>
<li>•Tealeaf deep-dive data analysis and presenting actionable business 
insights (minimum of 3-5 yrs experience)</li>
<li>•Familiarity (at the user level) with other analytics tools such as Adobe 
SiteCatalyst</li>
<li>•Good understanding of website and web server architecture, including web 
2.0 (JSON, JavaScript)</li>
<li>•Professional, communication/presentation skills, focus on value-added 
delivery</li>
<li>•Local availability / on-site (after 3-6 months of proven track record 
partial remote work may be discussed)</li>
</ul> <p><strong>Desired Competencies</strong></p> <ul>
<li>•Ability to perform data analysis for web questions from both business and 
IT, identify insights, and present findings.</li>
<li>•Strong in understanding the inner workings of Tealeaf replay, with the 
ability to troubleshoot replay fidelity issues, configure Tealeaf to optimize 
replay fidelity, and work with the web team to explain what changes we need 
from them</li>
<li>•Ability to work seamlessly and efficiently with both local and remote 
teams, and manage follow-up on a large number of diverse issues/questions</li>
<li>•Proficient with Excel for data analysis, ex. pivot tables</li>
</ul> <br><br>   <a 
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