Job- Production Support Lead Please apply if you interested.
The following requisition has been assigned: Permanent /Long Term TITLE: Production Support Lead STATUS: Open LOCATION: Edison, NJ, United States # of Openings: 1 Requisition Details: Job Description Qualifications Proficient knowledge of Microsoft Office applications • 7+ years’ experience in application development and/or production management, preferably in reference data or banking applications, with at least 3+ years leading/managing a global application team • Provide day-to-day management of application support analyst team and oversight of technical support operations using ITIL Methodology. • Lead a large team (both onshore and offshore) for Level 1 and 2 Support requests for all of our systems and services • Act as point of escalation for resolution of critical support issues and escalate when appropriate • Ensure support team is meeting its objectives — meeting regularly (as contracted) with clients, creating and executing plans for ticket resolution, and documenting issues and SLA (service level agreements) commitments within Client Support Budgets • Provide guidance to staff on maintaining positive communications with clients • Coach and mentor team members with a focus on professional development • Work closely with functional Infrastructure & Development teams to monitor and maintain high levels of system performance • Prioritize issues between multiple clients as resource constraints arise • Manage the continued roll out of an internal knowledgebase (currently Confluence) with direct responsibility to publish articles and ensure the full team is publishing on a regular basis • Oversee release management process for all production systems • Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help improve the support process • Provide management reports and dashboards to ensure operations are running under control • Help manage the activities of the support vendors and subcontractors (escalate issues as needed) and serve as daily point of contact • Assist with special projects as requested and perform additional duties as required • Demonstrated problem analysis skills, including data collection, analysis and interpretation • Previous experience management technology projects/initiatives • Technology change analysis, proactively reviewing change for potential issues and identifying why changes fail • Able to work with cross functional team of senior leadership including Application Development, Production Management, etc. driving organizational change and stability • Bachelor’s Degree – preferably in Information Technology • 5 to 10 years’ experience in software as a service technology support • 5 to 10 years’ experience with client relations management, preferably in a fast-paced startup or tech software environment • At least 3 years of supervisory experience • Understanding business processes and their relation to technology • Hands on experience with software delivery — functional requirements, technical specifications, test plans, implementation, follow-up • Ability to and prioritize assignments that are competing for limited resources • Ability to keep detailed records regarding issues, causes, and resolutions • Creative problem-solving abilities and a passion for innovation • Ability to effectively influence and communicate cross-functionally • Ability to present to management on support issues and needs • Excellent written and verbal communication skills • Leadership under pressure • Ability to complete assignments with minimal direct supervision • Strong organization and time management skills • Strong writing skills • Strong supervision skills *Regards,* *Sam Suman G Bakshi* *Sr Staffing Executive | SourceChip,inc | www.sourcechip.net <http://www.sourcechip.net>* *7 Rustic Drive North Brunswick, New Jersey 08902 US* *Direct -732-917-4895 | Fax: 732-875-0233 * *https://www.linkedin.com/in/sumanbakshi <https://www.linkedin.com/in/sumanbakshi>* *Email- s...@sourcechip.net <s...@sourcechip.net> | E : 28su...@gmail.com <28su...@gmail.com> (Alternate) * Note: Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link for removal from our mailing list. To be removed from our mailing list reply with "remove " and include your "original email address/addresses " in the subject heading. Include complete address/addresses and/or domain to be removed. We will immediately update it accordingly. We apologize for the inconvenience if any caused. -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
