*Hiring Now ................... Please Reply ASAP with your consultant resume to kanahiy...@consultingknights.com <kanahiy...@consultingknights.com>*
*Job Title : ServiceNow BALocation : Minneapolis, MN (Need Local)Duration : Long Term ContractMANAGER NOTES:* Role of BA will be to manage the request of ServiceNow tickets, assess, work with internal customer, figure out solution, build out requirements, etc. Individual needs to have strong communication skills, in-depth functional understanding of ServiceNow and experience with ITIL practices (incident, change, knowledge management). *ServiceNow Business Analyst* The ServiceNow business analyst will work as member of the Ecolab IT ServiceNow Team and will manage the intake of requests to the team. The candidate will perform analysis on the requests to understand the current process, platform functionality and determine the best solution for the customer. *Main Responsibilities:* Manage intake of requests for ServiceNow team Perform extensive analysis on requests to understand platform functionality, the current process and the change requested to determine the best solution for the company, customer and the platform. Assist the customer in finding a solution that meets their needs. Perform requirements gathering Present completed items ready to move to development in the Governance Board meeting for approval to move forward Collaborate with team, customers, key stakeholders/process owners and vendors in order to meet delivery goals Consistently work to improve on delivery and quality of service to the customer Define, implement, document, standard operating procedures and best practices and ensure compliance Perform the business analyst function for internal and external projects and assignments *Basic Qualifications:* Bachelor’s and/or Master’s degree in Information Technology or related degree 5+ years of experience in Information Technology 3+ years of experience working with ServiceNow Experience with ITIL practices Must have in-depth functional understanding of how the ServiceNow system operates Must be available to participate in an on call rotation Must have experience setting up and leading meetings with customers Must be able to work in a fast paced environment, prioritize work and navigate competing tasks Experience working with an offshore development team Extensive experience working within the ServiceNow platform and it’s modules\applications including Incident Management, Service Catalog, Change Management, Knowledge Management, etc. Must have strong communication and problem solving skills. *Preferred Qualifications:* Knowledge of ServiceNow SDLC Module Development Background preferred ITIL Foundations Certified ServiceNow System Administration Certified Ability to prototype and demo a solution in ServiceNow for customers Experience with Project Management Experience with agile and waterfall development methodologies Can manage multiple competing tasks/projects at the same time Experience with testing *Regards,Kanhaiya JaiswalProfessional RecruiterConsulting Knights Inc, Princeton, New Jersey |08540Phone : 609-423-4355 | Fax: (609) 228-5321kanahiy...@consultingknights.com <kanahiy...@consultingknights.com>www.consultingknights.com <http://www.consultingknights.com>* -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
