*Job Title: **Voice Engineer (Genesys)* *Duration: **6-12 months* *Location: **Chicago, IL*
- The position requires a Sr. Engineer with in depth knowledge of *Genesys** 8.5* including infrastructure components, *Genesys IW, Genesys* reporting, GVP and call flow. - The engineer will be responsible for the following: Building out the infrastructure and integration of *Genesys components with* Cisco 10.5 UCCM. Defining, Developing and Implementing Call Flows based on user requirements. Building and implementing *Genesys Remote Agents*. Integration of *Genesys with Verint or Nice Call Recording.* - End to end support for implementation. Development of documentation for call flows and infrastructure components - Skillset Details: - In depth knowledge of the infrastructure to support *Genesys* *8.5 environment* in HA architecture connecting to *Cisco CUCM 10.5.* - Knowledge of Verint and NICE Quality Recording solutions. In depth knowledge of *Genesys* Reportn Regards, Yogesh Technical Recruiter Email: yog...@droisys.com <dushyan...@droisys.com> | www.droisys.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
