Please respond to [email protected]
Location: *San Jose, CA* Duration: *6 Months* * Job Description:* · Review the existing campaign management application along with the available data and documentation. · Support the existing Campaign Management Solution (Epiphany tool) and the Email Messaging tool (Epiphany Emailer) for business users by answering any questions related to its usage or any issues. Be the first point of contact from business side for any user issues. · Conduct testing of any new enhancements, features and train global users in other geographies on new features and enhancements. · Provide expert opinion on any business impact of any changes to cross-functional system on Campaign Management and Email tool. · Understand and maintain the function of Engagement Tool for business to request any marketing activities execution. Test any changes to the tool for any additional function or bug fixes and train the global users on the new feature. · Understand business requirements and translate them for the development and implementation of new Campaign Management System to be implemented using Unica software. · Work with business users to define processes and manage implementation of those processes in the new Campaign Management system with IT team. · Act as a Functional Business Lead with IT team to develop, test and implement Campaign Management and Email solution in Unica and Omniture to conduct multi-channel integrated marketing campaigns. · Document requirements and processes for the development and implementation of the new system and update the documentation on existing system for support. · Manage multiple deliverables for existing and new projects and provide project status on the actions and tracks to the extended program team. · Hold regular meetings with stakeholders, users and IT to keep everyone in sync on existing system support and for the tracks on new program. · Ensure that the business requirements are documented and sufficiently agreed to by the key stakeholders, and then effectively relayed to the technical team. Documentation should include the expected application functionality, data, business process/rules, access, etc. requirements. · Hold regular meetings with the technical team to receive and provide any clarifications that may be needed and to gain a high-level understanding of the technical capabilities and limitations of the new campaign management application. · Multi-phased launches are typical at Client site so need to be able to set clear expectations about what will be released and when and to inform stakeholders when there are updates or changes to be aware of. · Lead the business-side UAT efforts (e.g. coordinate testing and signoff by key stakeholders) to ensure that the technical implementation is aligned to the documented business requirements. · Be the lead tester from the business side to test all functions to ensure that everything works well before signing off on the deliverable. · Work with the IT team to successfully launch the new application to users and help with the transition from the existing campaign management tool (including data migration). · Act as point of contact to business users to help with ramp up and adoption of the new application. This includes providing training, FAQs, and other documentation, as appropriate. Maintain (or work with IT to maintain) a wiki or other central point for updates and documentation related to the project. Experience and Qualifications: · Must have 4+ years of experience using on premise campaign management tools (e.g. Epiphany, Unica, Kana). · Must have 6+ years of project management and business analysis experience (on complex projects; global, large enterprise companies). · Experience working with clients from all geographic regions around the globe. · Experience on Unica Campaign Management Module is a MUST (required) and must have 2 years work experience on it. · Experience working on Cognos reports is desirable, but must have experience working on some reporting application and creating queries for segments/reports. · Experience on MS Office for creating any documentation, training material, project schedule etc. is required. · Strong written and verbal communication skills is essential. · BS or Higher Degree required. Thanks N' Regards, *Vikram M* *Revosys IT Inc.* *108-31, 47th Avenue, Corona, NY 11363* Ph: 347 468 7163 | Fax: 347 649 2053 [email protected] | www.revosysIT.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-basis?hl=en.
