*Location: *Buffalo, NY

*
Duration: *4+ Months

* *

*Job Title: **SAP CRM Functional with IT Service Mgmt*



*Primary Skills:*

SAP CRM Functional with IT Service Mgmt*

Description: *CRM

*The specific requirements for SAP implementation of CRM include*:

• Use SAP CRM to implement an internal helpdesk system using *ITSM (IT
Service Management)*.

• Setup the ITSM solutions with default delivery customizing

• Primary areas of focus are

a. Service request (Incident)

b. Master Service Request (Problem)

c. Knowledge Article

• Provide necessary training with regards to the ITSM processes and
performing ITSM related configurations such as auto???complete, Business
Rules Engine, and Mail Forms.

• Assist is setup of Organization Structure

• Reporting


 *Thanks and Regards,***

*Anil Kumar ***

TRUSTEK INC |

1001 Durham Ave, Suite # 306, South Plainfield, NJ 07080|

*Work: 732-393-1313 Ext 106*|| Fax: (866)-294-1314|

a...@trustek.com| YIM: anil.trustek|
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