Hi , Greeting from SAM
Please send me resume for below requirement in NC Service Desk Shift Lead ** City: Raleigh State: North Carolina Status: Accepting Candidates Description: Location: Raleigh, NC Term: 6 months extendable Rate: Open Please respond with Name number# Email Relocation Availability Best rate on c2c/1099 Contact number & email Visa JD :- Job Responsibility: • Responsible for all support related phone calls, emails, Web requests, Tickets, Provide technical expertise to the service desk team • Act as technical liaison between service desk and IM support groups • Maintain technical skill continuity and consistency of service desk staff • Ensure continuous improvement of services provided by the service desk • Provide telephone support to customer end users • Provide Problem Management System support activities Skills Required: • Good to have HDI CSS , MCSE/MCSA certified • Experience: • 2 - 3 years experience in Service Desk, Information Management, or Customer Service delivery field • 1 year of supervisory experience in managing technical service desk or technical call centre • Disciplined, systematic problem solving skills required • Hands-on work experience with the following: • Windows Operating systems • Clients: Windows XP, Windows 2000, Windows 98 • Servers: Windows 2000, Windows 2003 • Remote desktop connectivity applications, • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange, • Internet browsers (e.g. Explorer, Netscape, Firefox), • VPN and remote dial-in users • Support for laptop, desktops, and printers • PDA and blackberry support • Others: Adobe Acrobat and other common desktop applications • Phone support experience necessary *Thanks & Regards,* *Sam B * *Harrier Infotech USA Inc* *Direct(Phone) :732-637-0815* *Fax:732-626-8888* *[email protected]* <[email protected]>* * *[email protected]* <[email protected]>* * *www.harriersys.com* <http://www.harriersys.com/>* * -- *Regards Suman Bakshi(SAM) Harrier Infotech USA Inc 2 King Arthur Court,Suite#11, North Brunswick, NJ 08902 PH:732-637-0815 Fax:732-626-8888 [email protected] * *[email protected]* [email protected] -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-basis?hl=en.
