Hello Associates,
Please let me know if you have any candidates for the position
below.
*Kindly send your responses to
**[email protected]*<[email protected]>
*.** Replies to any other email will not be considered.*
*Location: Columbus OH ....Local to Columbus best ....must be able to
travel in for final interview.*
*Est. Start Date: Mid April*
*Est. Term: 3 to 6 months *
* *
*Position Description: *
* *
*Job Title:* SAP CRM Expert
* *
The Company is the world’s largest manufacturer and marketer of weighing
instruments for use in laboratory, industrial and food retailing
applications. The Company also holds top-three market positions in several
related analytical instruments and is a leading provider of automated
chemistry systems used in drug and chemical compound discovery and
development. In addition, the Company is the world’s largest manufacturer
and marketer of metal detection systems used in production and packaging.
We are currently working on a global strategic business transformation
program aimed at standardazing our major business processes globally and
introducing SAP.
The SAP Application Management* *team is a globally acting group that
handles all SAP Business Users concerns. The Regional Application
Management Americas Hub in the US is the local partner of the Business in
order to ensure a successful run of the Global SAP template.
For our Global SAP Application Management organization we are loking for an
experienced
*SAP CRM Expert *
*Role/Purpose:*
The SAP Application Expert CRM is responsible for the operation of SAP
processes in the areas of Service. This is a position in a Global team with
team members in Asia, Europe and the Americas with a joint commitment to
supporting the SAP business users in all units in the day-to-day
operations. This position reports directly to the Regional SAP Application
Management Americas Hub Lead. Responsibilities for this position in an
international operating environment are listed below.
*Principal Duties and Responsibilities:*
· Partner with Business Key and Power Users in their daily work,
especially after Go-Live of new units
· Second Level Support for Integrated ERP Solution in the area of
CRM (Incident and Service management)
· Monitor and enable SLA fulfillment on all support levels
· Analysis & monitoring of critical customer situations in CRM and
ECC
· Close cooperation with Global Functional Leads and India Delivery
Center
· Professional, proactive communication with business users and
colleagues
· Resolution of system and process issues occurring in the
productive environment
· Design, specification, test, documentation and implementation of
changes to business processes
· Monitoring, analyzing, tuning, and optimizing business processes
and interfaces in close cooperation with the SAP Template and Deployment
teams
· Work with Power Users on establishing an effective support
structure for SAP
*Critical Competencies/Minimum Requirements:*
· At least 3 years working experience with SAP CRM
· Experience in 2 of the following modules: Sales, Service,
Marketing, WebChannel
· Experience in WebUI Customizing
· Experience in supporting an integrated ERP solution ensuring that
the business solution performs effectively
· Language skills: Proficient in English written and oral
· Strong team player with a critical, yet result-oriented and
positive attitude
· Extensive communication and presenation skills
· Ability to work in a global environment (cultural awareness)
· Long Term Commitment
· Open for travel depending on business needs
* *
*Thank you,*
*Austin Smith*
*MillenniumSoft, Inc.*
*Tel: 703 672 6897*
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