*Immediate response please send the resume to* kumar.gou...@rgtalent.com
Job Title : Oracle Apps Support Consultant Location : Framingham, MA Duration : 5 Months *This is not a development role , this is a support role. * • Provides level 2 support for all applications in assigned area. Support includes: Root Cause Analysis; Fix Resolution; User Request Processing; Post implementation support; Request Priority Setting; Continuous Process Improvement; User Acceptance Testing; Communicates deployments to the user community. Generally works on issues of a moderately complex to highly complex nature and escalates more complex problems to vendor or appropriate area. Partners with appropriate technical experts and outside vendors (if necessary) to resolve issues in a timely, cost effective manner based on SLAs and OLAs. • Educates user community on the proper use of applications including: Systems Administration; Systems Configuration; User Access Administration; Accessing and Leveraging User Manuals; Enhancement requests. • Oversees software packages and executes upgrade plans partnering with the appropriate IT Technical teams. Updates support documentation as necessary adhering to Sarbanes Oxley process and procedure requirements. • Acts as a Subject Matter Expert (SME) in the development of system and business requirements. Provides guidance to junior analysts. • Other duties as required. May be required to work during “off hours.” • Identifies problems and makes recommendations regarding most expedient approach to problem resolution • Determines appropriate channels, medium and timing for communicating issues and resolutions • Provides training and guidance to junior analysts *Requirements* • At least 6-7 years of experience in Oracle eBusiness Suite. Experience with R12 is preferred. • Knowledge of the following Oracle modules: Oracle Accounts Payable, Oracle Fixed Assets, Oracle General Ledger, Oracle Cash Management. • Experience of Oracle SQL *Plus, PL/SQL will be an advantage. • Ability to communicate with the business, executives and development teams • Excellent interpersonal skills • Strong analytical and organizational skills • Understanding of the functional divisions and their interaction • Understanding of client-server, browser-based and/or mainframe applications • Familiar with Six Sigma and ITIL concepts • Knowledge of SPI, PCI, PII, and SOX requirements • Subject Matter expert in specific business systems area • Knowledgeable in the concepts of Solution Delivery Process (SDP) -- *Regards* *Kumar Gourav* *Sr. Technical Recruiter * *RG Talent Inc.* *Phone : 510 443 0758 ext 116* *Fax No. : 510-952-4633*** *Email : kumar.gou...@rgtalent.com <dinesh.bal...@rgtalent.com>*** *URL : www.rgtalent.com* *YIM/GTalk --> ad.gourav* -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To post to this group, send email to sap-basis@googlegroups.com. To unsubscribe from this group, send email to sap-basis+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-basis?hl=en.
