Hi
Hope you are doing well.
Please send your consultant resume with contact, rate & availability
information.
Send resumes to *nda...@otsi-usa.com || 913-345-9080 Ext: 131*
*Requirement 1*
*Title: Network support analyst *
*Location : pheonix ,AZ*
*Duration : 12+ months longterm *
Task Description: This position is for a Converged Network Support Analyst
(SDA) who will be supporting Data, Voice and Contact Center Networks. They
will work 2nd shift and schedule is Monday through Friday morning - 1 pm -
9:15pm Arizona Time.
1. Very strong IP Networking skills
2. Experience supporting WAN circuits and working with LEC's
trouble-shooting T1's or similar circuits.
3. Experience supporting VOIP network in a Cisco centric network
4. Knowledge and experience with CUCM
5. Experience with ISR Gateways
6. Desire experience with ICM or CVP
7. Experience supporting Cisco Contact Center Infrastructures
8. Desire knowledge of call routing in a Contact Center Environment
9. Strong data networking background
Soft skills:
good communication
mentoring
decision making
judgment
initiative
*Requirement 2*
* *
*Title : Telecomm Engineer/VOIP Engineer*
*Location: Tempe, AZ*
*Duration : 12+ Months ( Long term )*
Task Description: Responsibilities provided by this team will include -
- Day 2 Provisioning telephony devices (ex. move phones, voice mail
boxes, etc.)
- Initial provisioning of infrastructure for new office (phone
provisioning for initial site build)
- Perform Post Implementation Verification (PIV) prior to turnover to
Operations
- Perform required Change to voice mail Application Management Tools
- Update relevant documentation
- Reconfigure lost phone and voice mail data as a result of outage or
back up failure
- Native configure of CUCM / CUC / CVP / ICM appliances including
urgent restorations
CRITICAL TECHNICAL SKILLS/COMPETENCIES: The individual in this position is
required to have the following experience/skills:
• Experience with configurations, provisioning, and troubleshooting
telephony devices.
• Demonstrated knowledge of telephony systems, applications and networks
utilized by our enterprise, including:
- Cisco Unified Communications Manager (CUCM)
- Cisco Unified Connections (CUC)
- Cisco Intelligent Contact Management (ICM)
- Telephony network (LEC, IXC, etc)
- Data networks
- Update relevant documentation (topology diagrams, rack profiles,
etc)
• Demonstrated knowledge of Service Management processes and tools.
• Experience desired, but not required with the following tools
- Exony VIM
- Telecommunications Expense Management (TEM)
- HP Service Manager
• Strong Cisco background. Cisco certification are recommended but not
required.
• Ability to perform complex troubleshooting to isolate, diagnose, and
correct telephony related provisioning problems
DESIRED SKILLS/QUALITIES:
• Communication: Strong written and oral communication skills
• Technical / Functional Expertise: High technical aptitude and
demonstrated commitment to technical skill development; including strong
analytical and problem solving skills to solve complex problems logically
and systematically.
• Initiative: Ability to work independently on matters of moderate to high
complexity and importance with only broad direction.
• Customer Focus: Is focused on service delivery, business partner/customer
needs, and quality of work
Please send in your resume for this new PAR as soon as possible. and revert
with your details required to for submission
Legal Name (As per Govt. issued Documents):
Best Number to reach you:
Best Time to Call you:
Last 4 digits of SS #:
Email ID:
Rate on C2C or W2 without Benefits: Availability if offered:
Current Location:
Relocation:
Visa Status (GC/USC/h1b):
Visa Expiration:
Birth Date and Month:
Kindly let me know the answers for below questions by simply
mentioning Yes/NO on the right side of the question.
1. Candidate is aware that resume being submitted to SF(State Farm):
2. Has the candidate submitted to SF(state farm) by any other vendor
for this position:
3. Job description has been shared with the candidate:
4. Candidate had worked at SF(state farm) earlier:
If yes, a. internal employee or external, dates of employment, former
manager, alias?
5. Is the candidate willing to wait for 3-5 business days for phone
screen:
6. Is the candidate willing to join if selected by SF (State Farm):
7. Is the candidate willing to move to Bloomington, IL?
8. Has this candidate passed a background check and drug screen in the
last 2 years?
Thanks and Regards
Naresh
Object Technology Solutions, Inc. (OTSI)
6363 College Blvd., Suite 310
Overland Park, Kansas 66211
Tel: 913-345-9080 Ext: 131; Fax: 913-273-0012
Email-Id: nda...@otsi-usa.com
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