*Send resume at [email protected] Immediate need Genesys Consultant -Pittsburgh, PA
Role: Genesys Consultant Location: Pittsburgh, PA Duration: 3-6+months * *Required Skills: * Application Development with Java or .NET Knowledge of and experience designing, coding, and implementing voice and multimedia routing strategies using Genesys Framework 7.6 and 8.0 Genesys Reporting including CCPulse, CCAnalyzer, and InfoMart Knowledge of JSP/Servlet, HTTP, HTTPS, SOAP, HTML, XML, and XSLT Two years of experience with IVR/VXML (voice applications) Strong Telephony, Voice and call center background Experience in PBX with VDN and Vector programming Knowledge of PC / Desktop applications Routing and Multimedia experience with Genesys Knowledge of RightFax application and functionality Knowledge of corporate email server functionality *General Responsibilities:* Ensure that Genesys applications are upgraded in a timely manner to most current Manage supported releases to allow the continued successful operation of Genesys environments Perform moves adds and changes for agent and basic skills Identifying appropriate Call Flows business requirements (including treatments, and priorities) Data gathering, calling list generation and campaign management Build and configuration information in the Genesys Configuration Manager Configuration information (advisor ID.s, DN.s, route points, trunk ports,etc.) Compile and maintain attached data requirements Gathering of stored procedures for development and maintenance Work with Web Development, RightFax and Email Sever administrators to create and maintain application functionality Plan, develop and test VoiceXML applications developed with Java and VXML programming *Specific Project Goals :* Plan, install, configure, and maintenance of Customer Interaction Management Platform, inbound and outbound voice , Info Mart, Workforce Manager, SIP servers, CCPulse, Chat and Fax. Development of special components of the Genesys Suite; such as routing strategies, GVP, GAD, custom reports, and applications that integrate with Genesys. Create and build call routing strategies – Inbound, Outbound, Chat, Fax and Email Create and maintain desktop screen pop customization and functionality Develop and support call center lines of business in addressing requirements, testing and deployment of GVP applications. Establish and support the network infrastructure of the Contact Center development and production environments. *Reagrds: Jacob philips Recruiter ITBrainiac Inc D: 2015895283 Princeton| New Jersey Email: [email protected] Website: www.Itbrainaic.com* -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
