Hello Partners, *Storage Engineer*
Columbus, OH or Houston, TX 6-12 Months CTH *Candidates must be Green Card Holders, EAD GC, or U.S. citizens since this is a contract to hire role.* There are multiple openings and candidates may sit in either Houston or Columbus. *General Qualifications:* • Expert in storage products -Network Attached Storage (NAS) • Knowledgeable in Microsoft Windows, Sun Solaris, HP HPUX, IBM AIX • Provide NAS Level 3 production support including accurate problem identification, ticket documentation and customer/vendor engagement • Provides management with strategic and tactical recommendations for NAS environments • May be responsible for Operations during shift, setting priorities and assigning or adjusting workload • Advanced knowledge of multiple major vendor platforms • Advanced business continuity/resiliency knowledge *Specific Storage Administration Expertise:* • *Advanced experience configuring, deploying, and supporting Netapp Products,* • *Intermediate experience configuring, deploying, and supporting EMC Celerra, EMC Centera, EMC ATMOS and DFM operations Manager.* • *3+ years command line experience on NetApp filers * • 3+ years experience in *distributed storage environments. * • 3+ years experience in an associated technology (Server, Networks) • Advanced knowledge/experience designing and deploying snapshot, mirror, snapvault, aggregates/qtrees/volumes • Experience with Acopia/ARX a plus Global Technology Infrastructure (GTI) Global Service Operations (GSO)* *is responsible for managing the firm's global storage portfolio and global GTI server portfolio of nearly 40,000 server operating system instances across plan, build and operate. The organization drives product management, engineering standards and productivity initiatives for global storage and GTI led server technologies across the firm, as well as managing selected application services, including web hosting, middleware, source code management and database management. The Storage Operate organization is responsible for all global storage operation functions, including global SAN, NAS & Backup operations, Level 1, 2 and 3 support, P1 management, maintenance, tools rollout and support, tech refresh planning and oversight, finance, service management and reporting, operational risk mgmt, and continual service improvement. *Primary Responsibilities:* • The Level 2 Operations function is the *Primary contact point for level 2 Storage service and support activities.* The function provides 24 x7 coverage. • The role has customer engagement. Both Customer teams and GTI teams engage storage operations via Incident ticket, service request tools, email, instant messaging and telephone. • Attendance on technical bridges with technology teams to drive resolution of incidents • Environmental oversight and root cause analysis for stability and reliability issues and timely resolution or escalation • Maintain operational support documentation • Perform scheduled housekeeping activities • Make on-going improvements to event monitoring in agreement with level 3 teams • Ensure environmental testing and DR tests are completed successfully as required • Track and report service metrics as defined • *Position requires a 4-10 hour shift, either Sun-Wed, or Wed-Sat* * * *Manage Key Relationships with:* • Data Centre Operations and Infrastructure Operations - IOC • Business Aligned support functions • LOB support teams, AD Support teams • Level 1 / 2 / 3 support personnel • Other GTI support organisations • Vendor Level 1 / 2 support engineers * * *General Business Skills:* • Excellent customer service knowledge • IT Risk Management best practice experience • Advanced business continuity/resiliency knowledge • Articulates the business value and impact of technical and non-technical information and understands when to escalate issues. • Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue. • Delivers project and process documentation for small-to medium-scale projects and drives compliance with structured Project Delivery Process. • Ensures information controls, back-up and recovery strategies are in place across all environments. • Must have a strong technology background to understand change requests and to recommend alternate solutions.* * • 3+ years experience with problem resolution in large scale production environment • 3+ years experience vendor management • 3+ years experience in technical operations • Good understanding of impact and importance of storage services to customers. Sense of urgency around critical issues. • Good positive attitude and helpful approach • Good spoken and written English • Ability to communicate clear and concise information in support of team and firm goals. • Timely escalation of critical and/or complex issues as required. • Ability to solve operational issues with both tactical and long-term solutions • Good problem solving and analytical skills • Excellent time management and personal task prioritisation • Good planning skills and ability to deliver to agreed schedules. * Regards: Sam Williams - Recruiting Manager [image: Sign.JPG] ITBrainiac Inc. Direct : 646-499-5264|| Fax : Fax 312.582.2699 116 Village Blvd, Suite 200 - Princeton, NJ 08540 [email protected] || [email protected] www.itbrainiac.com * -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. 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