Hello,
This is Imtiaz from Talented IT. I have an excellent opportunity from one of our clients. I would appreciate if you give prompt response on this. Please do respond back to *[email protected]*<%[email protected]%7C> *Role:* Messaging IT Business Analyst *Duration*: 6+ months *Location:* Weston, MA Job Requirement: · The Business Analyst is a role of providing technical support relating the messaging (Microsoft Outlook and Exchange) to 8000+ users in a Biotech company. · The candidate will be responsible for troubleshooting problems and advise on the appropriate action. · The role also includes participation the roll out of Lync 2013. · The person in this role will be responsible for: • Providing exceptional customer service within global organization • Responding to escalated helpdesk tickets pertaining to Messaging (including Exchange/Outlook/Lync/Mimecast) in person, via phone, electronically • Taking initiative to research questions using available information resources • Following, creating and documenting standard processes and procedures • Redirecting problems to appropriate resources and following through to resolution • Working closely with the Service Center and IT Training on improving process efficiency and improvements with messaging services • Supporting and governing distribution lists, shared mailboxes and conference rooms • Interfacing with Messaging service providers • Coordinating activities between messaging team, service providers and business • Participating in projects relating to messaging (roll out of Lync 2013) Qualifications: · Solid IT Support Experience and skills · Troubleshooting Experience · Extensive knowledge of Outlook 2010, Lync 2010 and MSOffice Product Suite (Lync 2013 experience preferable but not required) · Proven track record in explaining technical concepts to non-technical business users at all levels · Excellent communication skills, both written and oral · Ability to work and manage within an agile environment · Passion for learning new technology · Flexibility to work independently with minimal supervision, collaborate on a multi-disciplinary team · Excellent problem solving, interpersonal communication skills · Attention to detail *Please Email me a copy of your WORD formatted resume along with details as mentioned below.* *Full Name: * * * *Current Location, City and State: * * * *Mobile and Home Phone No: * * * *Email ID: * * * *US work authorization: * * * *Visa Expiry date (If **H1/EAD**):* * * *Highest Educational degree: * * * *Overall years of experience* * * *Currently on a project: * * * *Willingness to relocate across US: * * * *Expertise & Skills Sets:* *Total IT Experience in Years: * *Interview Availability:* *Available to join from* (*Availability)*:* * *Skype Id:* *Expected Rate:* * * Thanks and Regards** * * Imtiaz [image: cid:[email protected]] Ph:630-364-3935 Fax: 630-596-4476 *[email protected]* <%[email protected]%7C> Naperville, Illinois Office 800 W. Fifth Avenue. Suite 208A Naperville, IL 60563 [image: http://www.wbecouncil.org/images/wbenclogo.gif][image: cid:[email protected]] This e-mail transmission may contain information that is proprietary, privileged and/or confidential and is intended exclusively for the person(s) to whom it is addressed. Any use, copying, retention or disclosure by any person other than the intended recipient or the intended recipient's designees is strictly prohibited. If you are not the intended recipient or their designee, please notify the sender immediately by return e-mail and delete all copies. Save Trees. Please don't print this email unless you really need to. -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/groups/opt_out.
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