*Hello Folks,* *Please send me your Consultant Resumes to rame...@systelnc.com*
* * No Customer Interview** PLEASE LOOK FOR HELPDESK CANDIDATES Only. DESKTOP/NETWORK L1 RESUMES WILL BE REJECTED** * * SELECTS NEED TO UNDERGO BGV AS WELL AS DRUG TEST. ** Position: IT Technical Service Desk (HELP DESK L1 STRICTLY)** Location: San Antonio, TX** Duration: Fulltime/Contract** * * Nature of support: Phone Support/ Email support** No. of Positions: 10 Fulltime & 2 Contract** * * Job Description:** · Act as a single point of contact for phone calls emails and Chat regarding IT issues and queries · Receiving, logging and managing calls from internal staff via telephone email and chat · 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers · Troubleshoot basic network issues · Escalate unresolved calls to the infrastructure support team · Log all calls in the Service Desk Call Logging system · Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner · To maintain a high degree of customer service for all support queries and adhere to all service management principles · Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. · Good knowledge and experience of supporting Microsoft Office applications, VPN, etc · 2 years of relevant technical experience in similar environment. Are responsible for assisting all customers with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner. · Should always be willing to find answers to all questions addressed to them. · Should be ready to research questions using a variety of manuals and resources, and to work with other Consultants, CIT staff and affiliated consulting organizations in answering any customer's question. · Should familiarize themselves with the research and information resources and knowledge bases at hand. Shift Timings: This will be rotational shift supporting 24X7 ** Should be willing to work in any shift.** Shift Rotation: 2 -3 Months once.** * * *Ramesh Reddy Mula*** Resourcing Specialist E: rame...@systelinc.com <aj...@systelinc.com> T: 888 8SYSTEL Ext:249| D:678-250-9860 [image: cid:image003.png@01CE3D64.41771430] <http://www.systelinc.com/> Certified (MBE) Minority Business Enterprise *Confidentiality Notice*: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. To stop receiving mails in the future please contact us <customerc...@systelinc.com> -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/groups/opt_out.
