Hi, This is Sam from SourceChip,Inc. Immediate Fill Positions Please respond back to [email protected] Duration: 12months Location- Dallas, TX, St. Louis, MO, Atlanta, GA Rate-$42/hr
CBS Role: Job Description 1. 5+ years of experience in Telecomm domain. 2. Excellent communication & delegation skills. Ability to quickly learn new business and technical concepts/applications in a fast paced service focused environment. 3. Exposure to tools like HP Quality Center, Clear Quest, CRM, Remedy 4. Responsible for analysis of existing business processes, design and implementation of streamlined processes and leading client organizations in the identification, planning and implementation of business process solutions. Works as a liaison to clients and other IT organizations as a subject matter expert on the business processes they represent. 5. Responsible for creating reports, project metrics, Pareto reports, root cause analysis 6. Handling situations/incidents like outages/escalated issues/degraded services/high-critical order/ticket push, etc... in order to meet business targets by coordinating with all key stakeholders like IT – support-delivery/business/PMO/ATT Senior Mgmt. 7. Evaluate the existing application/system performance and drive the Tooling roadmap for the IT applications. 8. Ability to work end to end delivery model- Desired. Should be aware of processes in following domains – Ordering, Service Delivery, Provisioning and billing. Also, be able to work in onshore /offshore model and Release weekend support. Keywords – • SDLC processes • Defect tracking life cycle • Defect tools experience: Remedy, Quality Center, Clear Quest, CRM tools • Order/Incident/Release/Deployment management, IT PMO • Business Analysts • Reporting & Metrics (BO) If you feel, this position will be a right step in your career path, please send me a copy of your resume (preferably in Word format. Details Required for client submission. Name as per Visa: Availability : Current Location or Address: Willing to relocate: Hourly Rate all inclusive: Best time to Reach: Cell/Phone no : Work Status Email Id : Skype ID Thanks & Regards, Sam SourceChip,Inc Phone 732-917-4895 Email [email protected] * * -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/groups/opt_out.
