*Job Title: Systems Engineer Location: Plano, TX Duration: 6+months with extensions Interview: Phone and face to face*
*Job Description:* These result in diverse range of duties for Support Engineers. GOC staff will monitor, maintain and remediate critical business services, applications, Databases and IT Infrastructure including servers, Networks, Storage and VMware infrastructure. GOC staff will be working very closely with IT Service desk and various Technical Management teams in delivering the services. As such, GOC staff is expected to have all-round understanding of systems, networks and applications. Attention to details, ability to multi-task and work prioritization is also key skills in this environment. *Duties and Responsibilities: * Maintain accountability for an issue until service restored using ITIL best practice of Event, Incident & Problem management Work with engineers and project leads to implement new systems, policies, standards and practices. Improve the future resolution of issues by writing Knowledge Articles and training colleagues Logically work through problems to determine their cause and how they can be resolved Give an accurate daily handover of all ongoing and major occurrences in your shift to your colleagues in both in Bangalore India and Plano Tx. Manage the day to day monitoring configuration for application using HP / Tivoli / BMC monitoring and management tool. Reporting – Generate various technical and management reports using reporting capabilities of monitoring tools. Be a process and technical leader on Major Incident, Sev 1, and business impacting events and incident technical bridges. Provide technical support for customer issues relating to database in Production, QA & Development environment (Oracle 11g, RAC, SQL 2008/2012) Troubleshooting and ad-hoc data modifications including health check of backup, status of stored procedure, schedule jobs Monitor, maintain and remediate database services at enterprise level using ITIL based Event, Incident & Problem Management best practice Reporting – Generate various technical and management reports using reporting capabilities of monitoring tools. Continuous interaction with IT Service desk and technical Management teams during major incidents *Experience and skills – * 6 – 9 years of overall IT experience, specifically with RDBMS management and monitoring in large NOC/SOC environment Must have 3 – 5 years’ experience working specifically in an Level 1 or Level 2 capacity Bachelor's Degree in Computer Science, Engineering, or Equivalent Strong technical knowledge of Oracle, SQL, PL/SQExperience in monitoring and troubleshooting complex database environments at enterprise level using OA&M tool set from either HP or BMC. Excellent ability to quickly distinguish between database and application or infrastructure support Demonstrated ability to define and follow best practices and business processes Exceptional customer-service orientation. Work well in diverse multicultural environment. -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/groups/opt_out.
