I have a very urgent *DIRECT CLIENT *requirement for *IT Operations Manager* in *Richmond, VA.* Please Let Me Know If you have available candidate, please reply with their word resume, location, rate and contact number.
Please send the resumes at alb...@cncconsulting.com Job Title: IT Operations Manager Location: Richmond, VA Duration: 9 months In-person interview only Supports the IT Services Manager in the day to day management of Agency IT Operations including but not limited to: the ongoing relationship with the IT Partnership, IT Asset & Billing Management, Managed Printer Services. Description: This position supports the IT Services Manager and works with the other members of the Information Management Services team in the day to day management of agency IT operations. The position leads the support, coordination and delivery of IT services including resolution of technical IT operational issues. It also supports Agency specific IT systems. Contractor will work with the IT Services Manager to build requirements for a comprehensive IT Asset and Billing Management System, provide technical guidance, and work with the Application Development Manager to manage requests for new internal and external IT services, and improvements in IT workflow processes. Knowledge, Skills & Abilities: Extensive IT services experience (5 or more years) in a large complex (statewide) IT environment. Knowledge of IT data center operations, considerable knowledge of IT server and network systems with emphasis on IT operations and technical support services. The incumbent should have prior experience with IT hardware and software inventory processes and procedures and with remote support tools like GoToAssist. The incumbent must have strong IT customer service experience. The position requires demonstrated ability to analyze, evaluate, and resolve IT problems of a sometimes complex nature. Considerable experience working within a matrixed IT environment is considered a plus. Specific duties will include but not be limited to: Perform physical inventories as necessary, including all field offices with the intent of insuring that the Partnership asset inventory is accurate and utilize the information found in the Partnership Asset Reporting System (PARS) to ensure the agency's inventory remains accurate; Support Commonwealth and Agency driven Asset Management initiatives and coordinate completion of those initiatives with the field offices; Monitor the IT asset inventory and coordinate the distribution of the client hardware assets; Coordinate inventory edits, with the Partnership, thus ensuring that all IT hardware asset reporting is accurate and timely (using all available tools like Active Directory, Altiris and PARS); Coordinate agency's COV SharePoint service offering implementation for use by agency staff; Provide guidance to the IT Services Manager and as necessary serve as Network Manager for agency managed networks not covered by the Partnership’s Comprehensive Infrastructure Agreement contract; Manage the Partnership’s Work Request process with Partnership resources to ensure work is completed in an efficient and timely manner; Shepherd unresolved IT operational issues through the Partnership’s bureaucracy to an agency acceptable resolution, and perform routine analysis of IT operations to promote more efficient and effective processes within the agency. Retrieve and review all applicable client asset charges, analyze storage and telecommunication charges for discrepancies and cost saving opportunities; File credit requests or other asset adjustments at the direction of the I.T. Services Manager. Coordinate the distribution of hardware, out of scope software assets, and other IT assets including coordinating the installation/upgrade of Windows 7 when applicable; Communicate to staff pending IT initiatives to ensure smooth completion; Communicate estimations and status updates regarding refresh schedules to inquiries; Consolidate all assets ordering, coordinate the procurement of assets, and shepherd the procurement and installation of all assets for eligible staff; Help to establish an IT operations and support team for the coordination of all IT operational issues, support of out of scope to the IT Partnership related hardware and software, and coordination of Customer Care Center tickets within the agency. General knowledge skills and abilities include but are not limited to: Ability to perform tasks such as scheduling, monitoring, and leading meetings. Invoice analysis utilizing MS Excel, MS Access. Complex organizational skills are required. Good communication and people skills highly desired ill Required / Desired Amount of Experience Expertise Rating Asset/Inventory Management Highly desired 5 Years IT Services and Support Management Highly desired 5 Years Project Management Highly desired 5 Years Technical skills in Microsoft based software, hardware, device selection Required 5 Years Financial analysis skills Highly desired 5 Years Strong communications and excellent interpersonal skills Highly desired 8 Years Thanks, Peter Smith 720-789-5608 Phone alb...@cncconsulting.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. 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