*Position : Business Analyst - Clinical IT - Healthcare* *Location : Minnetonka, MN* *Duration : 6-12 months*
Description: Production Issue Management • Acting as liaison between Clinical IT and Segments to resolve production issues & defects. • Help prioritizing clinical application problem tickets with business segments by understanding, identifying and articulating impact to their business operations • Monitor email box for escalated production issues • Participate in cross-functional teams to analyze issues • Review Problem Tickets and Incident tickets to understand issues and correlate to clinical • Maintain database, issue trackers and COSS email box • This function works in the business analysis and production post- warranty phase of the system development cycle and consults with users to understand business processes and the information systems for supporting those processes. • Interface with business to understand clinical platform issues and impact to their operations • Interface with technology and business stakeholders to facilitate ongoing activity, engage appropriate stakeholders, monitor status of issue and communication. • Review Problem Tickets with SSS team prior to presentation to the business • Interface with Help Desk and Clinical IT on clinical platform issues, liaison to business. Attend regular and ad hoc meetings and interpret issues, issue profiling, validation and tracking Experience/Qualifications • Experience in managing production issues across several platforms • Clinical Operations Business Operations experience – this is needed in order to be able to understand the impact of the production issue to the business process • Experience with Care One or ICUE and HPSD application preferred – will need to learn the clinical application from a working knowledge perspective in order to understand the production issue and be able to recreate it, and think through workarounds for the business • Excel experience • Anticipates customer needs and proactively develops solutions to meet them. • Excellent customer service follow-through skills -- *-- Thanks & Regards Gary Team Lead/IT Recruiter PH:732-645-1446 E:g...@hmgamerica.com http://www.hmgamerica.com/* [image: HMG Logo.jpg]<https://mail.google.com/mail/u/0/?ui=2&ik=2734495796&view=att&th=1411d3bd254967b7&attid=0.1&disp=inline&realattid=f_hkmrnjna0&safe=1&zw> -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/groups/opt_out.
