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<p>Dear Partners/Job Seekers<br> <br> We have a <b>Corp to Corp</b> opening for 
<b>Enterprise Technical Support Sr. Advisor – Data Protection Team in 
Sunnyvale, California</b>, if you have matching candidates please submit their 
profiles <strong><a 
href="http://www.job4tech.com/jobs/525158-enterprise-technical-support-sr-advisor-data-protection-team-at-cohesive-technologies?utm_source=JA38-Up&amp;utm_medium=Groups-email&amp;utm_campaign=Job-Alerts";>
 here</a></strong>. </p> <p>Candidates matching the requirements will be 
contacted. </p> <p><br></p>
<p>collaborate and prioritize customer issues with development and effectively 
communicate solutions to customers is crucial to the role. You will also assist 
customers with deployment of Data Protection solutions like AppAssure, NetVault 
and vRanger doing troubleshooting of backup, restore, replication, 
virtualization, performance, storage configuration and others. You will be 
working for the Technical Assistance Centre in Dell Software Group. </p> 
<p>Need more exp with Data protection/backup.</p> <p>Need a guy with experience 
in NetVault (Dell product)/similar products</p> <p>Position is based out of 
Sunnyvale, CA location and reporting to the Technical Support Manager. </p> 
<p><strong>RESPONSIBILITIES</strong></p> <p>Ø Responsible for providing 
technical support across Dell Data Protection suite of product via phone &amp; 
emails in 24x7x365 days environment.</p> <p>Ø On a daily basis, maintain a 
personal queue of ongoing customer issues until resolution and interface with 
R&amp;D and other Dell resources to bring escalated issues to resolution</p> 
<p>Ø Document all customer case details in our CRM call tracking 
application</p> <p>Ø Be pro-active in creating &amp; publishing kb articles as 
part of solving issues in a customer focused Knowledge Centered Support (KCS) 
environment</p> <p>Ø Contribute new ideas and theories to assist colleagues in 
brainstorming sessions for support issues, even developing and attending 
training for self-improvement to assist and share knowledge with team</p> <p>Ø 
Troubleshoot customers’ issues by being able to recreate in support lab 
environments and by diagnosing potentially complex issues, effectively 
communicate solutions to customers</p> <p>Ø Act as a customer advocate and owns 
customer issues from beginning to resolution (handles in place)</p> <p>Ø Have 
the capability of providing after-hours support and weekend support, if 
required </p> <p><br> <strong>REQUIREMENTS</strong><strong></strong></p> <p>Ø 
Strong knowledge of LINUX and Windows, including operating systems and 
networking (TCP/IP, DNS, LDAP, WMI, HA Clusters) preferably from an experienced 
system administration background or application background such as SQL Server 
or Exchange (DAG).</p> <p>Ø Knowledge of Enterprise Backup and Recovery 
software and Disaster Recovery theories.</p> <p>Ø Exposure to ESXi, vSphere, 
HyperV (CSV), XenServer, Citrix, Terminal Services or System Center Virtual 
Machine Manager (SCVMM)</p> <p>Ø Understanding of SAN concepts and the SAN 
Fabric network – e.g. LUN provisioning, Zoning</p> <p>Ø Demonstrated ability to 
use in-depth troubleshooting to resolve network or disk i/o issues using tools 
i.e. Wire Shark, Netmon or utilities like Powershell, etc.</p> <p>Ø Must be 
independent, self-motivated, a team player and have a people-oriented 
personality</p> <p>Ø Effective and efficient problem solving skills</p>
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