Hi Send me best matching resumes ASAP Systems/Technical Support - Voice support Austin, TX 2 years Contract Rate: DOE Required skills and abilities: . Customer Phone Skills . Information Security . Software Installation . Functional Requirements . Remote Computing . Software Packaging . Active Directory . Testing Desired . Vmware View . Citrix XenDesktop . Testing FILL THE KEY SKILLS AND SEND ME WITH RESUME SKILLS # YEARS USED LAST USED WHERE USED Customer Phone Skills Information Security Software Installation Functional Requirements Remote Computing Vmware View Citrix XenDesktop Software Packaging Active Directory Testing Responsibilities . Provides 1.5 through 3rd Tier support and coordinates timely resolution of problems related to Hosted Virtual Desktops (HVD). . Troubleshooting, diagnosis and resolution of HVD items and enterprise applications used at the desktop. . Responds to calls and/or trouble tickets to install, maintain and upgrade a variety of operating systems and/or applications, internet browser software, and other PC software products, and/or enterprise applications as used at the HVD. . Manages and prioritizes workload in a way that provides end-to-end support within time and quality standards. . Demonstrates technical problem analysis and problem solving skills with PC software. Proficient in current PC desktop applications, operating systems and peripheral configuration. . Involves consulting with clients, software vendors, and multiple ITO support groups within AT&T. Perform system administration, system tuning, problem analysis and software upgrades. . Develop and maintain policies, documentation and procedures to ensure that HVD sessions are properly maintained and operated. Regards, Ranjith kumar S - (RON) Dir: 248 233 4070 / Fax: 248 354 3626 [email protected]; www.ramsoft.net <blocked::http://www.ramsoft.net/> Ramsoft Systems Inc Certified: ISO 9001: 2000, MBE ERP, BI, EAI, E-Business: "Projects & Staffing" "Proudly serving the industry for 16 years" TechServe Alliance Member (formerly NACCB) We respect your email and Internet privacy. If you have received this e-mail in error or wish to be removed from our e-mail list, please reply to us with the word "REMOVE" in the subject line and your ID will be removed from our mailing list immediately. We apologize for any inconvenience caused -- You received this message because you are subscribed to the Google Groups "SAP FI/CO FUNCTIONAL" group. To post to this group, send an email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-fico-functional?hl=en-GB.
