A new Job, ID: 239706 <http://www.ejobsville.com/display-job/239706> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://www.ejobsville.com>
Title: Service Desk Analyst posted on 2014-09-09 15:48:23 Job Description: *Title : Service Desk AnalystLocation: Austin, TXDuration: Permanent* * 2 years previous IT Service Desk and/or Call Centre experience required.* *Responsibilities:* - Act as a single point of contact for phone calls, emails and web based tickets from staff regarding IT issues and queries. - 1st line support - troubleshooting of IT related problems from in-house software to hardware, such as BlackBerrys, Laptops, PCs and Printers - Troubleshoot basic network issues. - Escalate unresolved calls to the proper support team. - Log all calls in the Service Desk Call Logging system. (BMC Remedy and soon to be ServiceNow) - Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. - Must maintain a high degree of customer service for all support queries and adhere to all service management principles. - Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, and PowerPoint). - Must keep aware of stats for the weekly Service Desk report on call Audits. - Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. - Blackberry and IPhone support. Job Requirements: - High School Diploma. - Excellent communication skills and telephone manner. - 2 years previous IT Service Desk and/or Call Centre experience required. - Strong knowledge of Microsoft based operating systems with emphasis on Windows 7. - Excellent organizational skills. - Experience using and troubleshooting Outlook 2010 within a network environment (permissions, calendar sharing, and delegation). Salary: 29120 *Click here to view full job description and apply <http://www.ejobsville.com/display-job/239706> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
