*ITB Direct Client TIM / TAM SUPPORT Analyst | Newark, NJ"*

*Kindly reply on: lisa.d...@itbtalent.com <lisa.d...@itbtalent.com>*

Start date Immediate
Location Newark NJ
JD SUPPORT

Relevant Experience (in years):
1. 3+ years
2. Support operations

Technologies:
Tivoli Suite; TAM 6.0+, TIM 5.1+, TDI 7, TDS 6.2

Responsibilities:

1.      Interact with client
2.      Lead support from onsite

Activities:
1.      System Administration, Routine maintenance, Backup and Availability
operations, Application and Infrastructure monitoring (based on automated
tools existing with customer) for Dev, SIT, UAT & Production servers
2.      Provide Application L2 & L3 Support, Help Resolve Production
issues, Defect Management, Release co-ordination, Patches / updates
deployment and Triaging issues for IAM platform(Tivoli Suite).
3.      Respond to the email requests on best effort basis, however these
requests have to be transformed to tickets for calculation of Service
Levels and Creditsbetter tracking.
4.      Participation in Disaster recovery testing, Recovering systems in
case disaster is declared, Ensuring platform is in synch / DR Synch and
moving systems back to production site.
5.      Create knowledge base for ticket resolution, service optimization,
audit support and quality reporting

JD INTEGRATION
Relevant Experience:

1. 5+ years
2. Application Integration Experience

Technologies:
Tivoli Suite; TAM 6.0+, TIM 5.1+, TDI 7, TDS 6.2

Responsibilities:
1.      Interact with client
2.      Integration Activities

Activities:
1.      Do integration the regular life cycle like requirement, design and
implement
2.      Understand integration points and architecture
3.      Interact with other teams

Regards,
Lisa Dutt
Technical Recruiter
Desk No : 609-935-3773 Ext 102
Princeton Forrestal Village
116 Village Blvd, Suite 200
Princeton - New Jersey 08540
lisa.d...@itbtalent.com | lisa.dut...@gmail.com
www.itbrainiac.com
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