This is *Krishna * working with *ERP and ERP Corp,* we have the following
requirement with one of our direct clients. Please find the below job
details and kindly respond me back with your updated WORD version resume along
with your expected rate/salary and contact details.

*Position: Global Service Desk Analyst*

*Location: Hillsboro, OR*

*Duration: 6+ Months*

*Rek#* *SFDCJP00003991*

*Job Description:*

The Global Service Desk Analyst will be responsible for the effective
delivery of first level IT support to internal corporate employees and
contractors via web, email, and telephone. The primary objective of the
Global Service Desk is to rapidly resolve user technology issues, provision
IT services, and resolve 60-80% of all incoming requests. The Global
Service Desk is comprised of teams in multiple locations and staffed by a
mix of junior and senior support analysts.


·         Provide excellent customer service and diffuse heightened
end-user sensitivity

·         Demonstrate strong customer focus and ability to communicate with
multiple levels of the organization.

·         Ability to communicate technical information to both technical
and non-technical personnel.

·         Resolve user issues submitted via ticketing system, phone, email,
or chat

·         Uses troubleshooting skills and experience to resolve many issues

·         Escalate unresolved customer issues and recommend documented
solutions and/or temporary alternative procedures to users

·         Track all requests using case management application.

·         Satisfactorily complete a minimum number of tickets/period based
upon group standards while maintaining satisfactory customer feedback.

·         Creation, management, and termination of user accounts in Active

·         Contribute to the department’s knowledge base through research,
projects, and documentation

·         Actively participate in ongoing training of peers and onboarding
of new team members

·         Identify and recommend efficiency and workflow improvements to

·         Execute IT policies with confidence and understanding of both the
letter and the spirit of the policy

·         Work independently on assignments that are moderately difficult,
requiring judgment in resolving issues or in making recommendations.
Normally follows established procedures on routine work, requires
instructions only on new assignments.

*Required Skills/Experience:*

·         This position requires an outgoing person with excellent
communications skills who enjoys helping people and working in a team

·         Generally requires a Bachelor’s degree in business or a technical
field plus 2-3 years experience in customer service or technical support.

·         Strong research and problem solving abilities are required.

·         Must have current knowledge of PC, Mac, and mobile device
(iPhone/iPad, etc.) hardware/software and general technology trends.

·         Must have excellent verbal and written communication skills.

*Desired Skills/Experience:*

·         Windows and Macintosh troubleshooting; wireless device (iPhone,
iPad, BlackBerry) & mobile carrier account management;

·         Active Directory user creation & management;

·         VPN, RSA SecurID, Outlook, Gmail, Google Docs/Apps and MS Office.

·         Understanding of LAN, WAN, and wireless networking technologies
is helpful.

·         Prior experience in an IT helpdesk or technical support call

·         Multi-lingual fluency is a plus.

*Please send us the following details along with the updated resume for
immediate Consideration*

Full Name:

Contact Number:

Email Address:

Work Status (Citizen/Green Card/H1B/EAD):

Expected hourly Rate:

Total IT Exp:

Current Location:

Start Availability:

 *Thanks &Regards*
ERP and ERP Corp
48521 Warm Springs Blvd, Suite 307A, Fremont, CA 94539.
PH:  510-270-0603
Email: * <>*

* <>*

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