*Position:  ServiceNow Admin Location: Troy MI Duration: 12+ Months*

*Job Description:*
1) Should be able to resolve the day-to-day ServiceNow Administration
issues raised by the user community via Incidents.
2) Should be able to contribute to the configuration, implementation, and
maintenance of the ServiceNow system
3) Implement security controls by using contextual security and develop a
security scheme by using contextual security controls.
4) Move data in and out of an instance using import sets and transform maps
5) Fulfill ESS user requests using Service Catalog to create items and
record producers, variables, and workflows.
6) Establish a maintenance schedule through the ServcieNow upgrade calendar
and recognize good practice opportunities.
7) Add and map Configurations Items (CIs)
8) Analyze Problems using BSM Maps

*Skill set Required:*

1) Complete knowledge of ServiceNow Administration.
2) Good knowledge of Java script
3) Ability to Create new applications and new modules to establish an
information hierarchy
4) Personalize and create forms and fields for the various roles and groups
to target company requirements.
5) Very good understanding od Service Catalog.
6) Ability to define and clculate SLA's in ServiceNow
7) Ability to perform user administration
8) Data management.
9) Configuration Management Database (CMDB) management
10) Good understanding of ServiceNow Knowledgebase.
11) Good communication skills.
12) Knowledge of creating and modifying UI Policies and UI Policy Actions
13) Ability to manage events and notifications.

*Regards, Aabhas Swami IDC TECHNOLOGIES INC Direct: 408-418-5779 Ext 255
Email: **sw...@idctechnologies.com* <vipin.mit...@idctechnologies.com>
* Address: 1851 McCarthy Boulevard, Suite 116, Milpitas, CA , USA, 95035*
* Web: **www.idctechnologies.com* <http://www.idctechnologies.com/>

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