This is Satya working as Recruiter with ERP and ERP Corp We have a very
urgent requirement for one of our direct client, please go through the
below requirement and send me the updated resume.

*Position: Problem Manager*

*Location: Sunnyvale, CA*

*Duration: 12+ Months*

*Job Description:*


The problem manager aggressively takes ownership of issues encountered
during site incidents.  After initial incident resolution the problem
manager collects essential information across all technical disciplines,
identifies root causes, determines tasks required to prevent recurrence and
drives their execution.  Throughout the process, the individual will team
with all Operations teams as well as groups from the product development
organization.  In addition, the problem manager may be called upon for any
number of additional tasks including resolution of open lower impact
problems not resolved within SLA and execution of short duration, critical
infrastructure projects.


·         Drive resolution of recurring problems through ticketing system.

·         Expedite resolution of urgent issues including creation of action
plans, coordination of resources, execution of work, and resolution of
additional encountered problems

·         Manage queue of cross functional tickets

·         Drive and track completion of work across multiple functional

·         Attend daily operations meeting and drive follow-up activities
after problem resolution

·         Coordinate post-mortem meetings including agenda creation,
meeting management and distribution of follow-up activities

·         Communicate status to senior management for high visibility

·         Correlate multiple events and drive higher level issues and
process changes across operations teams to eliminate recurring issues

·         Evangelize operations processes to other groups and encourage


·         BS in a technical field

·         Minimum five years in various* IT Operations roles including
technical design, system administration, project management, process
engineering and crisis management*

·         Superior problem solving skills with an emphasis on resolution of
complex technical problems

·         Extremely fast learner with demonstrated ability to quickly
understand complex systems

·         Ability to work on many tasks simultaneously in a high-pressure

·         Excellent communication skills

·         Strong organization skills

·         Experience working in a matrix management environment and proven
ability to operate across functional teams

·         Unix system *administration knowledge*

·         Windows system *administration knowledge*

·         Knowledge of relational *databases, preferably Oracle*

·         *LAN and WAN network knowledge*

·         Experience with web development technologies like *HTML, XML,
XSL, Java*

*Please send us the following details along with the updated resume for
immediate Consideration*

Full Name:

Contact Number:

Email Address:

Visa Status:

Expected hourly Rate:

Total IT Exp:

Current Location:

Willing to Relocate:

Start Availability:

*Thanks &Regards*
ERP and ERP Corp
48521 Warm Springs Blvd , Suite 307A, Fremont, CA 94539.
PH: 510-709-3806
Email: *sa...@erpanderp.com <sa...@erpanderp.com>*

*www.erpanderp.com <http://www.erpanderp.com>*

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