*Immediate Need Project Manager (Direct Sales) Rate-$50-HR {Interview ASAP}*
*Position : Project Manager (Direct Sales)Location : El Segundo,CADuration : 12+Months* *{Need-EAD-GC-USC}* *Description: We have a good relationship with the Manager – needs to be a PM in sales capacity with Call center experience – experience with Salesforce is a huge plusPrior knowledge of call center operations/functions, call flows, scripting tools and SFDC are desiredThis key position will be responsible for developing, executing, and operating strategic projects supporting DIRECTV's Direct Sales residential business. The Project Manager will have responsibility for managing improvement and expansion projects for our Customer Relationship Management (CRM), Interactive Voice Response (IVR by WEST), Call Routing (Genesys) and Scripting (Jacada) applications. The position will be accountable for conducting business process reviews, workflow discussions, systems analysis, testing, best practice reviews and will be counted on as the subject matter expert for the projects and applications being managed. The project manager is expected to work independently; activities will include working with cross-functional groups (e.g., Sales Operations, IT, Customer Service, Marketing, etc.) to identify solutions and enhancements for program operations, documenting the associated requirements, policies and system requirements accordingly.Lead project teams in the development and implementation of projects related to call center applicationsProduction support for existing call center applications (CRM, IVR, Call routing etc.)- manage support tickets, enhancement requests and reporting requirementsCoordinate with internal and external groups such as Marketing, Sales, Customer Care, Field Services, Legal and Information Technology to ensure project milestones are metEvaluate business unit decisions to ensure they are in the best interest of customers and the company, identify issues, develop alternative solutions and/or escalate as necessaryDevelop and maintain standard project documentation such as project plans, agendas, action items lists, business rules/requirements, process flows, test cases, etc.Analyze workflow bottlenecks and streamline processes through establishing policies and procedures and system enhancements, as needed.Perform and coordinate user acceptance testing (UAT) with internal business partners and external partners, manage issue and resolution for project related defects and production issuesIn addition to the strategic and operational responsibilities above, this role will be responsible for managing the creation of policies and procedures to maintain the systems as well as manage changes to key systems such as Jacada, SFDC and Genesys.* * Regards,Roy Miller | IT Recruiter ITBrainiac Inc,Princeton Forrestal Village116 Village Blvd, Suite 200Princeton, NJ 08540Tel # 908-248- 6680Email: **roy.mil...@itbtalent.com* <roy.mil...@itbtalent.com> * Website: **www.itbrainiac.com* <http://www.itbrainiac.com/> *Notice: This email contains confidential or proprietary information which may be legally privileged. It is intendewed only for the named recipient (s). If an addressing or transmission error has misdirected the email, please notify the author by replying to this message by "REMOVE". If you are not the named recipient, you are not authorized to use, disclose, distribute, copy, print or reply on this email, and should immediately delete it from your computer system. * -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.