Below is the requirement with one of our client. If interested, please send
me your resumes to ph...@appsfusion.com

*Role: Cisco Voice Engineer*

*Phoenix, AZContract good thru 12/31/15*

*GC / Citizens*

Client is seeking an individual with prior experience providing helpdesk
support within a Converged Network. In this environment, the person
selected will be supporting data and voice services across a wide spectrum
of users that includes our client's Contact Centers. Successful candidates
will have previous experience supporting network and/or telephony systems
for private organizations or Local Exchange Carriers (LEC). Previous
experience troubleshooting issues collaboratively with Local Exchange
Carriers and/or Inter-Exchange Carriers is highly desired.

This position is for a Cisco Network Support Analyst who will be supporting
Data, Voice and Contact Center Networks. We are looking for someone with
very strong Contact Center (UCCE) skills to provide Incident Management &
Problem Resolution to user reported problems.

·         Very strong IP Networking skills

·         Experience supporting WAN circuits and working with Local
Exchange Carriers (LEC) troubleshooting T1 or similar circuits

·         Experience supporting VOIP network (Cisco)

·         Cisco Customer Voice Portal (CVP) or ICM

·         Cisco CUCM support experience

·         Experience with ISR Gateways

·         Installation experience

·         Application Configuration Support Knowledge

·         Infrastructure troubleshooting

·         Cisco Unified Contact Center Enterprise (UCCE) experience

·         Experience with Multiple instances of UCCE to ICM gateways

·         Knowledge of adjunct connectivity

·         CTIOS troubleshooting server side

·         TCP/IP networking fundamentals

·         Understand ITIL Principles (Service Management)

·         Good written & verbal communications skills (English)

·         Self Directed, Team player, Ability to work with both technical
and non-technical people

·         Ability to work in a collaborative environment including
mentoring and assisting others in skill development

*Thanks & Regards*

*Phani Kumar*


Office: 510-544-0760 EXT 104

ph...@appsfusion.com <phani.appsfus...@gmail.com>



Website:  http://www.appsfusion.com

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