Salesforce Service Cloud Admin/Developer(*Must be Salesforce Service Cloud
certified)*

Location: Chicago

Interview: Phone, Skype - FACE to FACE ideal (would be paid by client)

Skill-

*Responsibilities:*

+ Lead/assist with user requirement sessions and document user requirements
to address changing business needs

+ Design, document, build, test, and deploy enhancements to Salesforce.com,
including data mapping, object modeling, security roles, custom fields,
workflows, page layout design, validation logic, reports and complex
dashboards

+ Maintain a holistic view of all business processes and users in the
system to understand the cross-functional impacts with regard to
configuration, process, workflow, and reporting

+ Participate in the change management/training strategy, content
development, and delivery of training

+ Review release notes and provide recommendations to improve the current
Salesforce org

+ Fulfill roles in multiple, concurrent projects, as needed



*Qualifications:*

+ 7+ years of successful IT experience and at minimum 3 years extensive
experience in implementing and supporting Salesforce.com environments

+ *Must be Salesforce Service Cloud certified*

+ Proven implementation experience on Service Cloud with specific
experience on Service Console, Email to Case, CTI, Live Agent,
Entitlements, and Assets

+ Thorough understanding on Knowledge Management and Communities is
strongly preferred

+ Ability to build proof of concepts and prototypes as part of conference
room pilots

+ Keen attention to detail and proven ability to work creatively and
analytically in a problem-solving environment

+ Energy and desire to thrive in a fast-paced organization

+ Excellent communication (written and oral) and presentation skills

+ A bachelor’s degree in computer science, computer engineering, or a
related field


*Thanks & Regards,*

*Atul Sharma*
*United Software Group, Inc*

*Phone:* 614-588-8439

*Email:* atu...@usgrpinc.com

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