*Sr. Help Desk Associate in NC for 6+ Months CTH !! * *****GC,USC Can Apply******
Position: Customer Service Analyst - Sr. Help Desk Associate Location: Greensboro, NC Position Type: 6 Month Contract to Hire/Temp to Hire *Please reply to my Official id : **rachel.l...@itbtalent.com <rachel.l...@itbtalent.com>* *Job Description:* •Worked on a phone support team •Handled high volume - around 100 calls a day •Must be able to accurately describe an issue via written/verbal communication •Hours of this center are 6am to 8pm. Shifts will stagger between these times. Candidate must be able to work within these hours. Shift will be 8 hours. •Manager looking to start interviewing next week *Day to Day Support* •Provide superior customer service and support in all aspects of customer requests – entering incidents, resolving problems submitted via live calls, emails, and Voicemails, forwarding work orders to 2nd level groups, and incident follow up/ownership to the satisfaction of the customer. •Maintain a strong focus on the quality of service delivered, taking a ‘customer care’ perspective. •Document all calls and actions taken in approved incident tracking software. Maintain data integrity through accuracy and thoroughness of incident data entry. •Make full use of standard problem and resolution practices via Standard Operating Procedures, standard incident descriptions, and via the Knowledge Base SOP when processing requests. •Develop and maintain understanding of our customer’s business processes. •Escalate customer issues when appropriate. •Other Tasks - Performed other projects and assignments as requested. (Includes project work, attending training and meetings, and other duties assigned by the Manager). Regards Rachel Lian Sr Lead Technical Recruiter Desk No :201-855-4204 Princeton Forrestal Village 116 Village Blvd, Suite 200 Princeton - New Jersey 08540 rachel.l...@itbtalent.com | Gmail:rachel.lain...@gmail.com www.itbrainiac.com If you prefer not to receive emails from us, simply reply to this e-mail with the word "REMOVE" in the subject line. -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to firstname.lastname@example.org. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.