Technical Writer
Location- Buffalo, NY


   - Review Corporate Standards and department Standard Operating
   Procedures to identify gaps
   - Review Standard Operating Procedures to ensure accuracy and
   consistency across department
   - Document new Standard Operating Procedures
   - Update existing Standard Operating Procedures
   - Create and maintain a catalog of SOPs
   - Identify System Availability and SLAs (Service Level Agreements)
   - Document Service Level Agreements
   - Document Runbooks by shadowing team members
   - Review service metrics (KPIs) that identify the success of the
   services being utilized to recommend and coordinate implementation of
   changes to improve metrics
   - Create and maintain the catalog description of existing services
   - Ensure appropriate SLAs in place to support any new services
   - Analyze and review actual service performance against SLAs and OLAs
   - Review SLA targets and metrics where necessary
   - Provide regular reports on service performance and achievement to
   Application Reliability Manager
   - Assist in gathering evidence for Audit requests

*Thanks & Regards,*

*Atul Sharma*
*United Software Group, Inc*

*Phone:* 614-588-8439


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