Technical Writer Location- Buffalo, NY
Skill- - Review Corporate Standards and department Standard Operating Procedures to identify gaps - Review Standard Operating Procedures to ensure accuracy and consistency across department - Document new Standard Operating Procedures - Update existing Standard Operating Procedures - Create and maintain a catalog of SOPs - Identify System Availability and SLAs (Service Level Agreements) - Document Service Level Agreements - Document Runbooks by shadowing team members - Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to improve metrics - Create and maintain the catalog description of existing services offered - Ensure appropriate SLAs in place to support any new services - Analyze and review actual service performance against SLAs and OLAs - Review SLA targets and metrics where necessary - Provide regular reports on service performance and achievement to Application Reliability Manager - Assist in gathering evidence for Audit requests *Thanks & Regards,* *Atul Sharma* *United Software Group, Inc* *Phone:* 614-588-8439 *Email:* atu...@usgrpinc.com -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to email@example.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.