Below is the requirement with one of our client. If interested, please send
me your resumes to ph...@appsfusion.com

*Senior CRM Business AnalystPortsmouth, NH/ Boston MA6+ Month Contract to

*Candidate must be willing to go contract to Perm*

*Job Description: *

·         *Drives the requirements management process across the software
development lifecycle or content migration related needs.*

·         *Evaluates simple and complex business requirements*; *perform
process analysis of customer activities to determine alternative business
solutions or process improvement opportunities*.

·         *Possibly re-defining business process* based on out-of-the-box
platform capabilities.

·         *Develops and maintains comprehensive documentation* *of complex
business requirements*.

·         Resolves ambiguities and conflicting business and technical

·         Proactively identify issues concerning technical limitations and
key product requirements.

·         *Develops business client testing strategies, plans cases and
conditions; tests and monitors testing efforts*; reviews and approves new
system behavior to ensure alignment with business requirements and

·         *Coordinates upgrades and rollouts across multiple business units
and regions including specific duties related to training of end users.*

·         *Engages and partners with 3rd party vendors, internal
development, and other parties as needed.*

·         Leads problem resolution as needed to ensure that internal and
external customers receive prompt, efficient service in accordance with
company policies.

·         Performs related duties as assigned or requested.


·         *7+ years of experience as a business systems analyst in a
related field of technology and business*

·         Sound knowledge of CRM fundamentals and technical concepts
(including Sales, Service, Marketing etc.).
Experience with tool/platform configurations (e.g. security/sharing, object
creation and definition, workflow and validation, approval processes etc.).

·         *Experience required with at least one or more of CRM solutions
(SFDC, Dynamics, Oracle CRM, SAP CRM etc.).*

·         *Preferred experience with cloud CRM solutions*

·         *Required experience in complex, global deployments of CRM
solutions (e.g. LATAM, APAC, Europe)*

·         *Must be able to work as a team with other business analysts,
business team members and technical team. *

·         *Candidates must have work experience in dealing with senior
members of the business units that require excellent verbal and written
communication skills.*

·         *Strong Microsoft Excel, Access and PowerPoint expertise*

·         Bachelor's or Master's degree in technical or business discipline
or equivalent experience

·         In-depth knowledge of IT concepts, strategies and methodologies.

·         In-depth knowledge of business operations, objectives and
strategies; in-depth understanding of global business and technology trends
preferably in the* insurance and financial services industry*.

·         Highly developed negotiation, facilitation and consensus building

·         Highly developed oral and written communication skills; strong
presentation skills.

*Thanks & Regards*

*Phani Kumar*


Office: 510-544-0760 EXT 104

ph...@appsfusion.com <phani.appsfus...@gmail.com>



Website:  http://www.appsfusion.com

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