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Jobs Details

Role       -              Servicenow Business Systems Analyst

Experience Level             5-8YEAR

Location : Palo Alto,CA

Duration : Long term


Required Skill(s)              Tools Support (L4) , TIS Technical Support
(L3) , BSM Admin (L1) , BSM Admin (L3) , Infra Tools Customization and
Deployment (L1)

Essential Skill(s)               ServiceNow - SaaS (L1)

Additional Skill(s)           Core Java (L1) , JavaScript (L1)

Job Description:

Role: Servicenow Business Systems Analyst

The candidate should be able to understand and visualize servicenow
implementation across the organization. Understanding of workflows,
approval process and ticketing is necessary.

Besides this, the candidate should have earlier experience in configuration
and setting up Service-now ITSM application and administer, maintain and
support the implementation. This person will work very closely with ITSM
Architect, customer personnel, IT Architect, IT support teams and other
technical teams to ensure that business needs around implementation of ITSM
processes and ServiceNow (Service-now.com) in a controlled and predictive

The general scope of the work for this position is as follows:

• Understands technical and functional design requirements for ServiceNow
• Understands the workflow engines
• Creates workflow and web prototypes for client engagements
• Designs, codes, and tests technical solutions for ServiceNow
• Uses Mid server, webservices, email and other relevant technology to
integrate tools with ServiceNow.
• Identifies system deficiencies and recommends solutions
• Earlier experience in maintaining and administering the implemented
instance of ServiceNow and perform tasks such as:
Configure Users, company, site, location and other existing fields
Configure Support Groups, assignment rules, categorizations, CI data, SLA
Create and Track support cases with ServiceNow
Template creation, change order/task/activity
Troubleshooting the ServiceNow instance issues
• Assists in enforcement of development deadlines and schedules
• Understands the necessity of and contributes to coding standards
• Prioritizes multiple tasks effectively.
• Contributes appropriately to conversations.
• Commitment driven
• Assumes additional responsibility without being asked.
• Encourages fellow team members to make innovative contributions and
embrace new ideas.


1.  IT or Web programming related educational background
2. The candidate should be trained in ITILv3 foundation certified
3. Service-now trained with prior experience in at least 1
deployment/administration of ServiceNow implementation.
4. At least 3-5 years of IT experience in development/support/analyst
positions in Service Management tools such as BMC Remedy, HP SM, BMC Remedy
on Demand
5. Experience with JavaScript, XML and XSL stylesheets
6. Able to Read and understands XML schemas
7. Understanding of Software as a Service  (SaaS)
8. Understanding of client server architecture
9. Understanding of SOA and Web Services concepts
10. Should have prior experience in integrating tools in ServiceNow or
other similar tools using MidServer, webservices, email etc..

·         Reporting Knowledge in ServiceNow is must.

·         Defines and documents customer business functions and processes.

·         Participates in user acceptance testing and testing of new system

·         Analyzes the feasibility of, and develops requirements for, new
systems and enhancements to existing systems; ensures the system design
fits the needs of the users.

Skills and Experience Details:
*Minimum Experience Required:* 5-8 YEARS *Mandatory Skills:* ServiceNow -
SaaS TIS Technical Support, Infra Tools Customization and Deployment, Tools
Support, BSM Admin *Desirable Skills:* Core Java, JavaScript *Language
Skills:* English Language

*Thanks & Regards*,

*Amit Yadav*

LEAD Technical Resource Specialist

Email: am...@sysmind.com


Phone:609-897-9670 Extn 4009

Fax: 609-228-5522

Address: 38 Washington Road, Princeton Junction, NJ 08850

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