*Position: Operations Manager*

*Location: Bellevue, Washington*

Please reply to *ta...@technocraftsol.com <ta...@technocraftsol.com>*

*Job Summary *

Operation Engineer is expected to analyze, troubleshoot and verify the
production issues related to node/network/system.

Scope could include the installation, upgrade, integration and testing of
solutions from Operating Systems to Applications.

*Responsibilities & Tasks *

•           Provide Tier II support for a wide range of business
applications across the company including deployment, support, maintenance,
monitoring where required

•           Work on problems/projects of diverse complexity and scope

•           Prepared to lead and drive outage bridges, war room situations.

•           Participate in design review meetings and provide impact
assessments as part of IT projects

•           Provide 24X7 on-call rotation support for all high severity
issues using independent judgment in selecting methods and techniques to
provide solutions

•           Prepared to lead and drive outage bridges, war room situations.

•           Effectively manage multiple issues and properly prioritize and
manage them to ensure timely resolution through established
incident/problem management practices

•           Troubleshooting of production issues related to

•           Plan the implementation of the production fixes

•           Perform system verification (testing) of the patches and

•           Identify and drive improvements & optimizations

*Position Qualifications *

*Core Competences: *

•           Broad Technical Acumen

•           Problem Solving and Troubleshooting Ability

•           Creative Thinking

*Preferred Skills: *

•           Team work & collaboration skills

•           This is a customer facing role they should also have excellent

*Ericsson Product Knowledge:*

•           MSDP (Multi-Service Delivery Platform)

•           ECE (Ericsson Composition Engine)

*Domain / Technology / Knowledge Required:*

•           Value Added Services (VAS), Service Delivery Platforms (SDP)
and Service Enablement (SE)

•           Open-source adaptations

•           API exposure

•           Data analysis

•           Linux/UNIX

•           SOAP, REST, TCP/IP, HTTP

•           Familiar with HW (HP, EMC, Blade systems, Storage arrays – SAN)

•           Networking knowledge (TCP/IP, switch config, IP troubleshooting
– Snoop/Sniff/Packet analysis)

•           Scripting (shell/javascript/SQL)

•           Database knowledge (SQL, Oracle systems)

•           VMWare (experience working with VMWare ESXi, VSphere)

•           System Verification experience and use of tools (Selenium, SOAP
UI, JMeter)

•           Work Experience on Troubleshooting Tools (WireShark, TOAD/SQL,
WireMock, Tcpdump)

*Education Requirement:*

Bachelor or Master's degree or foreign equivalent in Electrical
Engineering, Electronic Engineering, Computer Engineering, Computer
Science, or related field


 * Thanks and Regards*


*Business Development Manager*

*Email*: *ta...@technocraftsol.com* <ta...@technocraftsol.com>

*Contact*:    *614-664-7644*

*Yahoo ID*:  *tapan_technocraft*

*Gmail ID:   **tapan.technocraft*

*Website*: www.technocraftsol.com

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