*Hello,Please let me know if you have any consultant available for the
below role, *
Job Tittle: UC Engineer
Location: Santa Ana, CA
Duration: 3+Months Contract

////Need USC,GC,EAD GC///

Provide administrative support for enterprise telecommunications; voice
presence, mobility, and video related systems. Primarily manage all Cisco-
IP telephony IVR/VRU and scripting, Calabrio call recording and Workforce
Management, Tandberg video conferencing,

ESSENTIAL FUNCTIONS:
Daily VoIP System administration- order, maintain, replace, repair, add,
move, and miscellaneous changes for any and all company issued user
accounts.  This includes physical phone configuration, voice mail, and UCCE
configuration.
Manage all *VoIP* related telecommunication’s tickets in the trouble
ticketing database used by IT Support for inter-department documentation
and problem resolution
Manage and maintain all company call routing, scripting, and prompt
recording for inbound/outbound VoIP transactions.
Manage and maintain UCCE Call recording Calabrio server, user accounts, and
user access.
Support WAN infrastructure upgrades, outages and moves for all POTS lines,
T1, PRI, DS3, MPLS, Metro Ethernet, and Internet circuits.
Provide training and assistance for all global company-wide remote
conference tools- support desktop sharing, conference call, and video
conference tools.
Provide appropriate information, reporting, and expertise to continually
improve telecommunications costs and operational efficiency.

JOB QUALIFICATIONS:
EXPERIENCE/EDUCATION/TRAINING:
*Telecommunications experience of 2-3 years*. Customer service and
analytical skills required.  Hands-on skills with Cisco call center
applications, IVR systems, and call recording solutions.  Must have
experience with Microsoft Excel and related office products.  Strong
trouble shooting and people skills are necessary.  International experience
preferred.

KNOWLEDGE/SKILLS/ABILITIES:
Telecommunications system administration.
\Ability to understand telecommunications terminologies.
Ability to plan, organize and complete work as scheduled.
Ability to work independently in conducting analysis and completing
assignments.
SPECIAL REQUIREMENTS:
Ability to be on call 24x7 with a company supplied Smartphone.


*Please send your resumes to steven.sm...@panzersolutions.com
<steven.sm...@panzersolutions.com> for immediate consideration*


* Thanks,Steven Smith steven.sm...@panzersolutions.com
<steven.sm...@panzersolutions.com>203-652-1444 *113*

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