!! Looking for IT Infrastructure  Helpdesk in St. Louis, MO for 10 Months
Contract !!

Job Title: IT infrastructure Helpdesk/ Access Management Analyst
Location: St. Louis, MO
Duration: 10 Months

Responsibilities include:
·Part of a team responsible for account and access administration for
35,000 personnel globally
·Responsible for computer account and access provisioning through Identity
Management, Exchange Management Console and other IT systems
·Create, modify and remove numerous types of accounts and accesses
including Active Directory, email accounts, Unix access, remote access,
external DMZs, and add and remove users’ access and permissions to
different systems and data

·Responsible for processing new hire account set-ups and deprovisioning
offboarded users
·Manage home directories
·Adhere to Audit controls and IT Security and Password policies
·Create accounts, security groups, and distribution lists
·Reset passwords
·Administer access to designated systems and applications supported by
Information Systems
·Process and track new employee, temporary employee and contract employee
access requests, access change and termination requests
·Ensure access request forms are complete and include proper authorization
for the work to be performed
·Assist with periodic review of existing user accounts and access to ensure
compliance with security policy. Ensure all exceptions have been properly
documented and
·Update and resolve security access request tickets and ensure timely
settlement of assigned user requests and issues
·Assist with administration requests that are higher priority, confidential
in nature, or have been escalated for advanced assistance
Preferred Skills:
·Previous Access Management experience is a plus
·Familiarity with account provisioning and deprovisioning processes
·Familiarity with Active Directory, Microsoft Exchange Management Console,
and Hyena
·Previous experience working in a ticketing system such as Remedy
·Previous experience using Identity Management system for account
·Excellent Customer Service skills
·Must possess excellent phone and written communication skills
·Ability and desire to decipher complicated requests and troubleshoot issues
·Must be able to take ownership of an issue and follow up to drive it to
·Must be willing to participate in the team’s after-hours on-call rotation
·Should enjoy being part of a team but also be able to work independently
and follow written process instructions

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