HI,
Hope you are doing great
Please find the requirement below, If you find yourself comfortable with
the requirement please reply back with your updated resume.






*Position: ITIL Business Analyst Location: Owings Mills, MD  Duration:
12+Months Mode: F2F Visa: GC Citizen*







Responsibilities:

•             Summary: Will lead efforts in creating, updating or
completion of practice guide documents for multiple practice areas under
STQM (Service Transition and Quality Management). This person will lead in
collecting information from practice leaders & subject matter experts about
their functional areas. This includes vision, processes, services,
operational goals, & Key performance indicators. This person will follow
guidelines and standards already in place to build these guides with an
emphasis on common standards, connectivity and ease of use by readers of
all types including (staff, leadership, audit, compliance, & internal
customers).

•             Key Requirements:

Personal soft skills (Interviewing, understanding, communications,
translating verbal to written)

Knowledge of Service Transition operational & functional areas.

Leadership of Technical writing staff (Prefer technical writing background
earlier in career)

•             Working background in any or all of the following
disciplines: Centers of Excellence, project or other Management Offices,
Software Tool Management, Defect Management, Software Quality Assurance,
Test Data management, Test environments management, Release management,
Testing Automation, Metrics and Reporting, Knowledge Management.

•             Solid background in document standards with ability to adhere
to, create and modify document standards, version standards.

•             Sharepoint 2013 Administration & structure including deep
knowledge of document centers, libraries, complex lists, information and
knowledge sharing.

•             ITIL Framework Certification

•             ITIL Service Transition Certification

•             LEAN Six Sigma







*Regards, Aabhas Swami IDC TECHNOLOGIES INC Direct: 408-457-9399 Ext 2057
Email: **sw...@idctechnologies.com* <sw...@idctechnologies.com>
* Address: 1851 McCarthy Boulevard, Suite 116, Milpitas, CA , USA, 95035*

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