End User Project Manager

Location: Boston, MA

Duration: 3+ Months

Rate: $50/hr. on C2C

 

 

Should have an experience in a transition from 1 outsourcing vendor to
another and with experience in the desktop and call center environments.

 

Major Responsibilities: 

This resource will be the lead and SME for the following towers of the
transition: Help desk and Desk-side support. This will also take our Refresh
& Software Image SPMS process into account. This resource will manage (PM)
tasks within the plan and provide oversight and status for these work
treads. 

Key Responsibilities 

Lead multiple end user projects within the transition program 

Oversee and direct all aspects of project as needed 

Apply standard project management methodology/ processes/ tools 

Track, document, and report status to Program lead and other managers as
appropriate 

Identify, mitigate/ resolve, escalate risks and issues 

Ensure completion of on-time, high quality deliverables to achieve targeted
project outcomes/ milestones 

Qualifications 

Strong knowledge of help desk & desk-side support. 

Strong understanding of process and project management 

Ability to effectively facilitate meetings and workgroups 

Effective communications in writing and speech; high degree of initiative;
team player; results-oriented; willingness to get job done 

Excellent time management skills; ability to work independently and manage
multiple/ competing priorities 

Ability to effectively participate with others in large groups and meetings 

High degree of professionalism; ability to effectively interact with all
levels of an organization 

 

Experience and Education: 

Requires 7-10 years of IT experience with a focus on end user services
management. 

Requires demonstrated ability to launch and deliver multiple IT projects on
time 

Requires solid help desk & desk-side processes & procedures 

Understands and manages issues & risks 

Organized and detailed oriented. 

Requires excellent written and oral communication skills 

Requires experience working with professional services firms 

Project Management Certification 

Experience with outsourcing transitions a plus.

 

 

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