Please share your consultant resume to tah...@usmsystems.com

Desktop Specialist

Location: Philadelphia, PA

Start: ASAP

Duration: 9-12 months

*Candidate must be local to Philadelphia. PA.*

IT Support Specialist/Sr. IT Support Specialist will work as a member of
the support team to provide technical desktop computing support (*Windows
and Macintosh*) and related services to client departments through regular
on-site, remote, phone, and e-mail support channels; interact daily with
individuals with a variety of technology expertise, exercising independent
judgment in determining how to best meet their needs; diagnose and resolve
technical problems with computing hardware, software, and network services;
consult with clients and analyze functional requirements to advise users in
the selection, implementation, and use of solutions to address business
requirements; complete specific projects in support of the clients and
departments; establish and foster ongoing relationships with client
offices; document and communicate recommended computing standards, support
practices, and policies; maintain expert knowledge of client's supported
information systems and computing technologies; participate on campus-wide
project teams, task forces, and user group meetings; participate in the
testing and evaluation of new technology; track work completed for client
offices and report in weekly billing logs and regular reporting to
supervisor and clients; complete internal and external training programs to
further develop professional and technical skills. Position involves
traveling to multiple sites on campus.

Bachelor’s degree and experience supporting a variety of computing systems
and software or an equivalent combination of education and experience.
Experience providing technical support for *Windows, Macintosh and mobile
operating systems*,* preferably in an academic computing environment*.
Ability to thrive in a customer- driven, technically-focused environment
and adapt well to a changing and variable work experience. Excellent
interpersonal, oral and written communication skills and the ability to
present technical materials clearly to non-technical individuals. Ability
to work with a wide variety of customers and colleagues, delivering
exemplary technical support and to work independently and as part of a
team. Must maintain confidentiality of sensitive materials.

*Experience configuring and supporting desktop systems within a MS domain
environment. Experience providing technical support for Windows 7 required;
with MacOS X desirable. Experience with U of Penn’s supported desktop and
network applications and Windows 8 desirable. Experience in database
development, web development, or information security a plus. Must
demonstrate ability to work independently and with a team to deliver
technical solutions*

Best Regards,

Mohd Taher
US IT Recruiter
Direct: 703 349 4237
USM Business Systems
Chantilly, VA 20151, USA.

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