*Position: Salesforce BA*
*Location: Foster City, CA*
*Duration: 6+ Months*
*Please share your resume to kh...@sstsusa.com <kh...@sstsusa.com>*
The Client Support Service Program Office is responsible for developing and
managing Strategic Roadmaps all the way through capital investment
planning, delivery of solution to projections support for applications
across the Client Support Services organization. The Senior Business
Analyst will be responsible for Salesforce.com configuration for Service
Cloud and contract management portal for project implementations and
ongoing operational support activities.
The Senior Business Analyst will function as a core member of the
Salesforce.com/Apttus project implementation teams support initiatives
across CSS. The primary focus of this role is to collaborate with other
project team members, and business stakeholders, to successfully drive the
implementation of Service Cloud, and Contract Management portals.
The candidate for this role will be responsible for:
Implement configurations in Salesforce.com for Service Cloud and Contract
Management portals based on prioritized requirements and ongoing
Collaborate with Global Business Operations organization as part of the
team implementing configuration changes under a single Salesforce.com org.
Interfacing with User Experience, business and development teams to
generate solution wireframes and associated UX artifacts.
Collaborating with business and IT stakeholders to develop and mature best
practices for iterative process improvement projects.
Contributing to the evolution of roles/responsibilities for iterative
project lifecycles to advance Visas project methodology.
Participating in the estimation, scheduling and execution activities for
projects as they are assigned.
Identify opportunities to enhance tools to enable higher operating
efficiencies, improved usability, and increased user adoption
Provide mentoring/support to team members
B.S or B.A. degree and at least 5 years of experience with core customer
service processes as well as hands-on configuration and implementation
experience with Salesforce.com and Apttus.
Experience with iterative project and development processes, and the
ability to communicate effectively with IT resources..
Strong business analysis background with ability to translate business
needs/goals into requirements and prototypes.
Experience in Salesforce.com and Apttus configuration and implementation.
Experience working in a global, multi-channel organization is required.
Direct experience of release management and best practices of deploying
configurations in a Salesforce.com single org instance.
In-depth knowledge of Salesforce.com reporting and workflow
Working knowledge of best practices around cloud solutions.
Salesforce Administrator Certification is a plus.
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