*Need USC only !! Local to GA !!*


Please send over any local candidates you have with Linux experience.



Linux Admin

*Alpharetta, GA*

Duration: 12-24 months

System Engineer  (*2nd shift: *2:00pm – 10:00pm)



*Description:*


























































*This position is responsible for providing the technical expertise in the
Incident Management process and is responsible for working within the
Incident/Request queue, ensuring that the underlying cause of incidents is
addressed and driving operational stability. This includes fulfilling user
requests, resolving service failures, fixing problems as well as carrying
out routine operational tasks for our business organizations. This position
provides service support during events/incidents in the Operations Command
Center (OCC) and assists in recovery and process actions on emergency
bridges, as well as ensure that all service level agreements (SLA) towards
the customers are met, including assurances that incidents are resolved in
a timely manner, with appropriate actions to mitigate business/customer
impact and provides critical incidents receive a post incident review,
intended to identify systemic and root cause issues which require
resolution once the immediate impact is closed. Essential Duties and
Responsibilities – (Key Activities) ? Work in the Operations Command Center
monitoring Systems and Applications ? Provide superior customer service by
being courteous, knowledgeable, and professional. ? Utilize the trouble
ticket system to log all requests and activities including documentation of
special requests and customizations considered important for future
support ? Monitor the operational support systems to proactively identify
service impacting events relating to IT, network, and facility conditions ?
Communicate with customers and internal staff at regular intervals to
ensure expectations are set and that appropriate attention is being paid to
customer requests ? Escalate problems to the appropriate engineering
disciplines within the organization or external vendors as required to
achieve resolution Experience – 5+ years’ experience with demonstrated
proficiency in multiple disciplines including: • Large scale processing
operations over a number of international data centers and networks •
Advanced knowledge of the Linux operating system. • Experience with
implementation, troubleshooting, and maintenance of Virtualized enterprise
server hosts in VMware including experience with F5 load balancers;
configuring and administrating LAMP Webservers, Oracle database servers,
and Java Virtual Machine (JVM) application server environments. • Capable
of analyzing/parsing custom formatted log files • Working experience using
BASH/Perl, grep, awk, sed, tcpdump • Experience with VPNs, SSL
(HTTPS/FTP) • Basic understanding of switches, routers, firewalls, VPNs and
load balancers • Knowledge and experience with IP troubleshooting, TCP/IP,
DNS, ping, trace route; troubleshooting T1 problems with vendors (Verizon,
AT&T, etc.), and using a trouble ticketing system such as Remedy •
Experience using network monitoring systems such as HP Openview, Solarwinds
Orion, and Cacti • Experience troubleshooting Java based applications,
performing heap and thread dumps and basic memory use analysis Technical
skills and Knowledge – • Strong business and customer focus, having worked
in a Service Delivery role before is a plus very strong written and oral
communications skills and will be used to working in
business-critical environments. • The ability to work any of the three
shifts as required or assigned including a willingness to work overtime,
and on weekend with short notice. • Ability to coordinate resources from
disparate teams • ITIL Foundation Certification or higher • Effective at
managing multiple issues with conflicting priorities under tight
deadlines • High attention to detail and accuracy with strong analytical,
organizational, and problem-solving skills, customer communication skills
with the ability to communicate technical issues to non- technical
customers • Demonstrated knowledge in computing technology and computer
processing operations*






*Regards:Sam Williams - Recruiting Manager*

*ITBrainiac Inc. *




*Direct : 646-499-5264|| Fax : Fax 312.582.2699 116 Village Blvd, Suite 200
- Princeton, NJ 08540swilli...@itbtalent.com <swilli...@itbtalent.com> ||
swilli...@itbrainiac.com <swilli...@itbrainiac.com>www.itbrainiac.com
<http://www.itbrainiac.com/>*

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