Hope you are doing great.

Please review the requirement and if you find it matching your profile then
send me your updated resume ASAP/IMMEDIATE

*Job Title: SFDC Technical Lead*

*Location: Mountain View, CA*

*Duration: 6+ Months *

Job Description

We have an urgent requirement for SFDC Technical Lead

Job Details:

* Should have hands on Experience on Implementing SFDC Service Cloud;
Should have delivered minimum one project on Service Cloud implementation.

* Candidate should be involved in implementing service console, Knowledge
Management, Live Agent and CTI integration

* Should have Functional experience in Service modules such as Case
Management, Entitlement, Solutions, Knowledge management(incl. Article
Type, Data Category configuration)

* Should have understanding on Salesforce.com Service Cloud an its
integrations with CTI

* Knowledge of Force.com, Integrations with third party application

* Should have experience in Support engagements

* Handle tickets based on priority and severity and distribute them to the

* Familiar with SDLC and required deliverables for each phase.

* Work as a business partner with client users to evaluate / improve
business processes and arrive at mutual, cost effective solutions

* Must have exceptional communication skills, able to communicate
effectively with both a technical audience and business users.

* Ability to understand business problem and respond in business language


Ashish Gupta

1351 McCarthy Boulevard, Suit 116, Milpitas, CA, USA, 95035

*Phone* : 408-457-9381 Ext 4103

*Yahoo, Hangouts* : ashish.recruiter12

*Email* : ashish.gu...@idctechnologies.com

*URL* : WWW.idctechnologies.com <http://www.idctechnologies.com/>

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