Hope you are doing good..!
This is Prashant Kumar from Technology Resource Group Inc.
I am reaching you out for the below role.
Please go through the description and let me know your available consultant.
*Please share resumes at prashant.ku...@tresourceinc.com
*Title: Tech Support Engineers – L2*
*Location: Bellevue, WA*
*Duration: 6 months+*
*Interview mode: Phone/Skype*
*Skills Required *
• More than 3 years prior experience into L2 support.
• Strong Analytical and problem solving skills.
• Excellent Verbal and written communication Skills
• Basic knowledge on Java / JEE stack mainly related to Spring,
Hibernate and webservices.
• Person with past experience from Travel domain will be desirable.
*Detailed JD / Responsibility *
• Able to use salesforce for daily case tracking and management.
• Able to analyze the logs for primary investigation and also able
to read the splunk logs for detailed investigations.
• Able to communicate effectively directly to the clients on the
issues which involves directors and CXOs. Need to be very clear and crisp.
• Able to monitor from application monitoring tools like Splunk,
cyclotron and should raise the alerts accordingly and also manage and lead
the P0, P1 incidents
Thanks & Regards
3736 Hills-Dale Court,
Santa Clara, CA 95051
Direct: 408-709-1760 x 871
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