*Immediate Need Desktop Support Technician Rate-$30-HR {Interview ASAP}* *Position : Desktop Support Technician* *Location : San Francisco, CA* *Duration : 6+ months.*
*Job Skills: Identification, prioritization, resolution/fulfilment of customer incidents.* *Description* *Identification, prioritization, resolution/fulfilment of customer incidents.* *Coordinate, diagnose, and troubleshoot incoming customer inquiries.* *Implements standard operating procedures and customer service guidelines.* *Responds to and completes customer requests for services – from initial request to problem resolution and follow-up.* *Provide incident status updates to customers.* *Log and update each customer incident in incident management system.* *Provide customer service in accordance with the LTO scope of services.* *Escalate issues to local office lead/supervisor when necessary.* *Performs installations, upgrades and backups.* *Ensure all customers are charged appropriately for all supplies and non-standard services.* *Update all asset information in our asset management system.* *Ensure hardware inventory is in working order following documented hardware maintenance process.* *Perform all pre-deployment tasks to ensure PCs are ready for customer delivery.* *Educate customers on use of technology.* *May support/troubleshoot network problems.* *May support/troubleshoot client connectivity.* *May work with external vendors on operational duties (ie. PC disposal, hardware repair, etc.)* *Participation on global/local operational projects or initiatives * *(operating system refresh, office moves, office build outs, PC replacement programs.)* *Regards,* *Roy Miller | IT Recruiter * *ITBrainiac Inc,* *Princeton Forrestal Village116 Village Blvd, Suite 200* *Princeton, NJ 08540* *Tel # 908-248- 6680* *Email: roy.mil...@itbtalent.com <roy.mil...@itbtalent.com> * -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.