*Immediate Need Billing Analyst In Valhalla, NY Rate:$20/HR on C2C*

Job Title :Billing Analyst
Location: Valhalla, NY
Duration: 1 Year Contract

Position interacts with strategic residential or commercial customer
accounts that will require independent decision making to successfully
resolve customer issues:
Review accuracy of invoices produced daily via established QC methodology.
Track daily invoices presented to research and resolve any invoices
withheld due to exception. Create and prepare invoices for multiple types
of commodity customers.
Perform research and resolve discrepancies on exception reports often
requiring co-ordination with internal departments or utilities.
Listen to customer concerns, effectively diffuse dissatisfaction and
quickly identify course of action with a goal of first call resolution
within established turnaround times. Educate customers on our products,
service, rates and terms & conditions unique to each service territory.
Resolve account inquiries such as payment or billing disputes for both
external and internal customers. Satisfy customer requests for billing
summaries, billing calculations, savings analyses and account
Provide all customer relations and account maintenance, from contract
inception through expiration including ongoing
verification of customer specific data (customer contact data, billing
rates and pricing structures) and requests for account adjustments (late
payment charge reversals, refunds).
Understand internal product & pricing structures and tax rates to make
appropriate billing system adjustments to ensure accuracy and timely
Execute projects as set forth by manager.
College degree required or working toward college degree with significant
work experience acceptable.
2-3 years of general customer service experience or professional business
experience required.
Billing, financial, or accounting experience a plus.
Job Skills:
Excellent organization and project management skills.
Highly motivated self-starter, able to work independently.
Superior analytical and problem solving skills.
Proven mathematical ability, detail oriented.
Ability to apply sound judgment and decision making skills.
Professional verbal and written communication skills.
Flexibility, initiative and dependability.
Well versed in MS Office products (including solid Excel skills).
Roy Smith | IT Recruiter
ITBrainiac Inc,
Princeton Forrestal  Village116  Village Blvd, Suite 200
Princeton, NJ 08540
Tel # (609) 310 - 5298
Email:  roy.sm...@itbtalent.com
Website: www.itbrainiac.com

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