Job title:  eCommerce Technical Project Manager

Location:  Sunnyvale, CA 94015

Duration:  12-24 months

Phone and F2F


·        The worldwide (WW) Retail Online Engineering team is responsible
for delivering the electronic commerce (eCommerce) systems and solutions
that enable and support the Apple Online Store (AOS) - one of world’s
largest online retail businesses, serving millions of customers around the

·        The team is part of Apple’s Information & Systems (IS&T) division,
and is based primarily in Sunnyvale, California with teams in London and
Singapore supported by offshore consultants in India - working as a single
global team.

·        This senior role is for a self-motivated senior program management
professional who has several years experience of working in a complex,
fast-moving electronic commerce or software development environment and who
is looking for an opportunity to combine their skills in technical program
delivery with product development using Agile Software Delivery.

·        The primary responsibility will be for the delivery of complex
software engineering programs and products for the Apple Online Store
platform, and potentially managing a small team of contract project
managers, technical analysts, resources, budgets and the related reporting
for a portfolio of projects and Scrum Teams.

*Person Specification*

Ø To be successful, the ideal candidate must have excellent technical
project and program management skills, and be able to operate in a complex
environment across multiple cost centers, geographies and systems and have
an appetite to extend their scope beyond program delivery to learn about
project governance and tracking in an agile software development

Ø They are likely to have been a software developer or analyst who has
moved into a program or product management role, and who is a good people
and team manager, with the ability to manage teams of project managers and

Ø This role is not suitable for non-technical professionals.

Ø Typical projects include large web application developments that involve
as many as 20 internal technical teams, multiple business stakeholders and
external third parties, and this role requires an individual who knows how
to quickly define and structure complex programs with multiple tracks, and
understand executive level stakeholder management.

Ø A high level of expertise with project and program planning, dependency
tracking and management, resourcing and issue resolution is essential, and
the ideal candidate should be able to quickly pull together an example
timeline for a web application development project.

Ø They must also have a deep understanding of Agile software development,
and understand how to bridge from a Scrum team to a portfolio level view of
a particular initiative, and be able to quickly context switch from team to

Ø They must have gravitas, and the ability to command a room and to control
a meeting of difficult stakeholders, whilst driving towards specific
outcomes and objectives.

*They will also have the following characteristics*:

·        Bachelor’s degree in a Computing, Computer Science, Information
Systems or a related area.

·        Master’s degree in Business Administration (MBA) or similar is
highly desirable.

·        10+ years experience in project and program management and
resource management in complex environments for budgets in excess of $5m.

·        Excellent written and presentation skills - able to communicate
effectively with engineers and senior managers.

·        Excellent understanding of controlling and managing budgets,
resource management and forecasting.

·        Project and program management experience in a software
development environment - specific deep experience and functional expertise
in a particular area relevant to eCommerce (e.g. Payments, Security, Web

·        Excellent working knowledge of agile development methodologies
(especially Scrum), Certified Scrum Master (CSM) or Professional Scrum
Master (PSM) certification essential - with at least two years of
practitioner experience.

*Professional Experience*

In addition to the core requirements above, the ideal candidate will have
extensive and broad experience of electronic commerce, combined with deep
specific expertise in a technical area, potentially one of the following:

·        Checkout Flows

·        Customer Service Applications

·        Mobile Application & Web Development

·        Payments & Payment Processing

They should be able to act as a thought-leader in at least one of these
areas, and therefore potentially be able to value to their project
activities as a subject matter expert in addition to driving program

*Please provide answers to the qualifying questions below:*

How many yrs of professional exp do you have?

What is your educational background?

What certifications do you hold?

What technical skills are you most proficient in?

How many yrs of exp as a Technical Project Manager?

How many full PM life cycle projects have you been involved with?

How many yrs of exp as a Technical Project  Manager leading eCommerce
projects related to online payment transactions, checkout flows, payment
processes, etc?

How many yrs of exp with Agile?

How many yrs of exp as a Scrum Master

How many yrs of exp transitioning a team from Waterfall to Agile?  Where
How many yrs of exp with the following:

·        Product Management

·        PMO

·        Requirements gathering and analysis

·        Resource planning

·        Create/Track projects

·        Mapping business requirements to technical specifications

·        Developing Functional Specifications

·        Process change/management

·        Full life cycle web transaction flow development projects

·        Checkout Flows

·        Customer Service Applications

·        Mobile Application Development

·        Web Development

·        Payments and Payment Processing

·        Identification of deliverables

·        Agile Coach

·        Drive Agile Scrum ceremonies/meetings

·        Transition from Waterfall to Agile

·        Creating/Managing Epics

·        Creating/Managing User Stories

·        Story development

·        Managing Product backlogs

·        Manage Sprint backlogs

·        Backlog grooming

·        JIRA

·        Rally

·        Web Chat

·        Creating Use Cases


*Manju Shree*

*Sr IT Recruiter*
*IDC Technologies, Inc. 1851 McCarthy Boulevard, Suite 116,Milpitas, CA,
USA, 95035*
*Phone: 408-418-5779 ext 252 |Fax: 408-608-6088 | *

*Email: *** <>*| Web: *
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