ServiceNow Business Analyst with ITIL Certified

in Philadelphia area

phone and F2F

12 months

ITIL certification is a MUST.  Phone screen first, then onsite.  Job is
100% onsite

Position Description:

This role is an integral part of the company’s Business Analyst team
supporting the analysis and development of a project involving
implementation for ServiceNow platform for various IT functions including
IT Support Management, Business Value Management, Application Development
Lifecycle Management, Service Management, Change Management, Knowledge
Management, etc.

This role will work closely with the Project Manager, Business and IT
Subject Matter Experts, Tool vendor partner and other Project team members
to elicit and document the business/system requirements for processes and
applications used by each business department and then work with the
implementation team to implement records retention/management solution.

The candidate will need to have very strong Business Analyst soft skills,
strong knowledge of ITIL foundations, Service catalog in ServiceNow and
Application Development.


Elicit high level requirements, define project scope and assist in creation
of Project Charter.

Plan BA activities and provide estimates.

Elicit and document detailed requirements using user stores/use cases.

Coordinate requirements reviews and gain approvals.

Work with the solution architecture team to design solution for each

Lead the effort for implementing the solution by working closely with the
tool vendor partner, project manager, development and testing team.

Review test strategy, test cases and test results for complete testing

Validate the tool configuration and customization to meet the documented

Facilitate User Acceptance Testing (UAT) and Train the users on using

Document SOPs, Job Aids and Training Materials to the end users of

Work with the implementation team to implement the enhancements to


Strong analytical skills, to critically evaluate the information gathered
from multiple sources, reconcile conflicts, decompose high-level
information into details and create a clear requirement.

Strong experience writing business requirements and functional specs.

Strong modeling skills, to represent information in graphical forms that
augment textual representations in natural language, including using
modeling languages already established in the organization.

Strong writing skills, to communicate information effectively to managers,
and technical staff.

Strong interpersonal skills, to help negotiate priorities and to resolve
conflicts among project stakeholders (such as business owners, project
management, and software development).

Familiarity and understanding of the software development lifecycle.

Strong working knowledge of ITIL foundations.  ITIL certification is a MUST.

Strong working knowledge of Service Catalog in ServiceNow platform.

Strong foundational knowledge of Application development lifecycle.

Good knowledge and experience of Microsoft Office products (Visio, Excel,
Word and PowerPoint).

Good interviewing skills, to talk with individuals and groups about their
needs and ask the right questions to surface essential business problem and

Familiarity with BABOK and its methodology.

Familiarity with identifying and resolving problems in a timely manner.


*Manju Shree*

*Sr IT Recruiter*
*IDC Technologies, Inc. 1851 McCarthy Boulevard, Suite 116,Milpitas, CA,
USA, 95035*
*Phone: 408-418-5779 ext 252 |Fax: 408-608-6088 | *

*Email: *** <>*| Web: *
** <>

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