*Job Title :Software Support Engineer *
*Location: Melbourne, FL*
*Duration : 6+ Months Contract*
Provide Movement Planner application support working closely with the
customer support team, to diagnose and resolve customer reported software/
configuration issues and anomalies,
Partnership with product development, and test teams for Hotfix,
Maintenance Releases and bugs/feature requests
Install and configure the product suite and create test cases to isolate
configuration issues and product defects
Improve our product knowledge base, build knowledge centric support
Must have software development experience.
5+ years of experience in software industry with at least 3 years in
software technical support experience preferred.
*Strong knowledge of C++ programming language and of databases/ SQL.*
Hands on programming *experience and knowledge of C++, Linux*
Ability to work on multiple problems simultaneously
Strong problem solving and analytical skills demonstrated by the ability to
assimilate new information, understand complex topics
Strong familiarity with Linux OS and performance optimizations. Knowledge
of Linux internals and administration is highly desired
Robust understanding of database technologies and performance optimization
Excellent written and verbal communication
Experience with Scrum/ Agile development,
Self-starter who is motivated to learn and is at ease working as part of a
team of highly talented professionals
Must be able to work closely with cross functional teams (Development,
Product Management, QA and other key stakeholders)
Experience with software version management (Clearcase, SVN, or Git),
Tier 3 Software development - fix the software, debugging in the production
system. Must Have's: C++, Linux, experience in debugging and triage -
support role, analytical thinking and provide solutions to the problems,
good communication skills - explain to other support organizations, mobile
planner - want individuals to have worked on algorithm based systems.
junior to Mid-level resource.
Questions: 3-5 years’ experience - willing to do support work.
Thanks & Regards
Ph:(925) 973-0000 x 232(Off)
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