I have a very urgent DIRECT CLIENT requirement for Windows Server Admin
w/Avaya in Salem, VA. Please Let Me Know If you have available
candidate, please reply with their word resume, location, rate and contact
number.

Please send the resumes at su...@cncconsulting.com

Job Title: Windows Server Admin w/Avaya
Location: Salem, VA
Duration: 4 months

First round phone, second round in person

This position will be providing technical support at the CSCs in Salem and
NoVa.  Position is responsible for providing technical support to include,
administering out of scope servers – physical/virtual infrastructure,
Windows/Linux OS, ADUC, SQL  Databases, network switches/routers, Avaya
environment, to include installation, configuration, maintenance, including
patching and monitoring, as well as creating architectural diagrams, system
documentation and other procedural documents.  Work closely with CSC
Business owners and IT Systems Engineering Manager. Also responsible for
backup and recovery, support for the Avaya Elite Multichannel, network
analysis and diagnostic utilities and experience in command line scripting
and PowerShell.   Detailed Duties include: Ability to define and run
reports using the Avaya Call Management System (CMS), to design and manage
call flows, to manage users of Avaya CMS, WFO, Microsoft Dynamics and
SharePoint services, to configure and support the One-X-Agent (remote call
center agent) software.  Candidate will work with the VDOT CSC, Residency,
and Emergency call-taker staff to set-up remote agent workstations and
phones for daily operations and severe weather events (including Avaya
One-X Agent and Elite Multichannel software and external phone systems).
Candidate should have the ability to translate and describe technical
issues in easy-to-understand terms for consumption by all stakeholders.
Ability to troubleshoot analog, VOIP phone problems and manage SIP trunks.
Ability to design, implement, and troubleshoot system backup and restore
operations. Troubleshoot and resolve call routing problems. Ability to
manage, monitor and troubleshoot LAN/WAN connections. Ability to configure
IVR and automated attendant systems (hosted & internal), to provide
technical support for a variety of business applications, including IE,
Avaya Elite Multichannel (EMC), Avaya One-X Agent, Avaya/Verint WFO,
Customer Service Center (CSC) 2.0 and Asset Mgmt. System (AMS).  Ability to
provide remote support for the NOVA CSC, Remote CSC & Residency staff, and
emergency call-takers. Ability to perform Root Cause and Post-Mortem
analysis and reporting. Ability to support the training of call-takers and
system users statewide. Responsible for implementing and maintaining
database servers that are OOS to VITA/NG.  Ability to provide 24/7 support
for call center operations (server & desktop support).

System Equipment Knowledge:
Cisco network switches, routers, & firewalls
VMWare vSphere (including vCenter & vSwitch technologies)
SAN & NAS systems (Dell preferable)
Avaya Aura Communications Manager (CM)
Avaya Enterprise Survivable Server (ESS)
Avaya Elite Multichannel (EMC)
Avaya Call Management System (CMS)
Avaya System Manager (SMGR)
Avaya Session Managers (SM)
Avaya G450 Gateways
Avaya Session Border Controllers (SBC)
Avaya/Verint call and screen recording and workforce optimization systems
(Witness, Quality Monitoring, etc.)
IVR systems (internal & hosted)
Windows & Linux (RHEL, CentOS, Debian/Ubuntu) servers
Web servers (Apache, Apache Tomcat, & MS IIS)
Email servers (Exchange, SquirrelMail, Postfix, etc.)
DNS servers (BIND & hosting provider-based)
Database servers (MSSQL, MySQL, AmandaDB, Postgres)
Active Directory & Samba file-sharing/authentication servers
Syslog servers (Syslog-NG)

Experience:
Experience creating systems and procedural documentation
Experience creating end user documentation for routine tasks
Experience providing local and remote technical support in a call center
environment (preferred)
Experience providing technical support for Avaya Elite Multichannel (EMC)
Experience working with system owners to define system functional
requirements
Experience developing backup and recovery strategies using a variety of
tools/techniques
Experience with network analysis and diagnostics utilities (WireShark,
TShark, NMAP, Fiddler2, etc.)
Experience with project management (preferred)
Experience with command line scripting & system automation in Windows &
Linux environments (preferred)

Windows 2008, 2012 server administration, DNS, Active Directory, Email
servers (Exchange, SquirrelMail, Postfix, etc.)
Required5Years
Cisco network switches, routers, & firewalls
Required5Years
VMWare, vSphere (including vCenter & vSwitch technologies)
Required5Years
Avaya Aura Communications Manager, Enterprise Survivable Server, Elite
Multichannel, Call Management System, System Manager, Session Managers
Highly desired2Years
Avaya G450 Gateways, Session Border Controllers, Avaya/Verint call and
screen recording and workforce optimization systems
Highly desired2Years
Web servers (Apache, Apache Tomcat, & MS IIS)
Required5Years
Experience creating systems and procedural documentation, and end user
documentation
Required5Years
Experience providing local and remote technical support in a call center
environment
Required2Years
Experience working with system owners to define system functional
requirements
Required2Years
Experience with network analysis and diagnostics utilities (WireShark,
TShark, NMAP, Fiddler2, etc.)
Required2Years
Experience with command line scripting & system automation in Windows &
Linux environments
Highly desired1Years
Experience providing technical support for Avaya Elite Multichannel (EMC)
Highly desired2Years
Experience with SAN & NAS systems (Dell preferable)
Required2Years

Thanks,

Sunny Roy
(201) 588-9137  Phone
su...@cncconsulting.com

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