Hope doing great…!!!

I have an urgent requirement below, please go through it and if you find
yourself comfortable for the same then share your updated profile ASAP
at *dee...@sysmind.com
Also, please recommend someone if suitable for the same kind of position.

You can also call me

*@ 609-897-9670*4004. Role: *Avaya Contact Center consultant with UCM
*Location:* Sunnyvale, CA

*Required Skill(s)*  : System Administration

*Essential Skill(s)* : Contact Center

*Additional Skill(s)*  : Avaya Unified Communications Management - UCM

*JD : - *Contact Center
* - *Avaya Unified Communications Management - UCM

As a Senior Administrator, you should be able to handle first point
escalation for all technical and process issues.
Provide technical subject matter expertise wherever required.
Ensure proper communication and quick resolution as a crisis manager.
Plan and schedule Changes, Coordinating with different stakeholders.
Perform RCA for Major Incidents related to his / her tower Follow quality /
security process defined for the engagement.
Perform Trend analysis, identify top few incidents and work with respective
teams/individual to minimize the incidents, Hardware troubleshooting &
Vendor coordination Prepare Weekly and monthly status reports.
Participate in business meetings with various stake holders on a need
Take corrective actions based on the customer satisfaction surveys.
Work on the service improvement programs.
Effort estimation/reviews on need basis for new projects.
Training of new team members.
Able to work on Knowledge acquisition and updates to related documents

*Deepak Kumar* | SYSMIND, LLC
Sr. Technical Recruiter


Phone: 609-897-9670 x 4004

Email: *dee...@sysmind.com <dee...@sysmind.com>*

Website: sysmind.com

Address: 38 Washington Road, Princeton Junction, NJ 08550

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