*Senior Voice Engineer*

*Atlanta, GA*

*Phone than Skype/ F2F, Local Candidates highly preferred!*

*1 Year Contract*

*Requirement: Must have CCA- Oracle-- Contact Center Anywhere*

The Senior Voice Engineer will work on a complex distributed telephony/call
center system using versatility and passion for maintaining extremely high
quality service provider-class platform for telematics call control

*Key Areas of Responsibility:*
Troubleshoot the telephony platform and maintain the operational platform
Resolve issues that arise in the production and lower environments in a
timely manner
Participate in on-call rotation for production platform support
Plan and deploy system-wide and/or component level upgrades to hardware and
Engineer highly visible dashboard reports for understanding platform
trends, capacity planning, and partner SLA management
Assist in developing new telephony features and functionality.
Interface with internal and external customers to resolve reported issues

*Basic Qualifications:*
Experience with Linux/Unix OS system administration, configuration,
troubleshooting, performance tuning, preventative maintenance, and security
Experience with Oracle Contact Center Anywhere (CCA), formally
Telephony@Work ACD platform (Avaya, Cisco, Genesys, Interactive
Intelligence, etc.). Familiarity with Genesys platform is a plus.
Working knowledge of Oracle DBs, PLSQL commands, XML and SOAP
Troubleshooting skills and ability to understand complex relationships
between components of multi-tiered applications
Basic understanding of VoIP SIP call troubleshooting
Understands carrier-based advanced features, OSI layers, computer telephony
integration (CTI) and various types of call routing
Familiarity with SIP media gateways and Session Border Controllers (Cisco,
Acme Packet, etc.).
Ability to work independently as well as part of a team. Outstanding
customer service skills. Excellent communication skills for interaction
with users at all levels. Strong ability to manage multiple projects and
rapidly changing priorities. Takes initiative for self-management.
Attention to detail is required.
Cultivates and maintains positive relations with customers and IT staff.
Fully understands how the business relates to the technical aspects of the
position. Demonstrated ability to manage multiple priorities and drive
projects to closure
Critical thinking and problem solving skills, with ability to analyze
complex workflows, prioritize multiple tasks and make key decisions during
platform outages

Thanks & Regards

*Abhay Tiwari*

Sr. Technical Recruiter*|* IDC Technologies Inc.

1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035
Phone: 408-457-9399 Ext 2033*|* Email: abha...@idctechnologies.com

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